Our trainers are recognized world authorities in their fields. They divide their time between teaching and working in the meetings and events industry in various fields. They remain on top of the latest meetings and events trends. You can expect timely, innovative learning activities, materials, and content in all MPI programs.
QUICKLINKS: BETSY BONDURANT
M. THERESA BREINING
BARB TAYLOR CARPENDER
PATRICK M. DELANEY
TYRA W. HILLIARD
DR. DAVID L. JONES
JACOB GOWLAND JORGENSEN
KAREN M. KING
DAPHNE J. MEYERS
Betsy Bondurant, CMP, CMM
Betsy Bondurant, President and founder of Bondurant Consulting, holds the respected designations of Certified Meeting Professional (CMP) and Certified Meeting Manager (CMM). During her 15 year tenure at the world’s largest biotech company, Betsy developed and implemented a pioneering corporate-wide strategic meeting management program. Prior to her work in meetings managements, she spent 15 years in the hotel and restaurant side of the business.
Betsy holds a Bachelor of Science in Hotel Administration from the University of Nevada, Las Vegas. She has been an active member of MPI since 1994; having served on many of international committees and as a member of the International Board of Directors from 2005-2008. In addition, she has participated in a number of industry advisory boards, panels, and forums. Betsy was recognized as one of Business Travel News "Best Practitioners of 2002." In 2004 she was honored as one of meeting News "25 Most Influential People in the Meetings Industry."
M. Theresa (Terri) Breining, CMP, CMM
Theresa Breining, CMP, CMM is a principal with Breining Group LLC, whose focus is facilitating, training and consulting in the meeting industry. Terri has been in the meeting planning industry since 1976, and has been responsible for producing meetings around the globe.
Considered by many to be a thought leader, Terri is an activist working tirelessly on the continuous advancement of the level of professionalism in the meeting industry, and has been serving as adjunct faculty for meeting planning programs for universities throughout Southern California for over 20 years. She is a sought after speaker, presenting educational workshops for a variety of business entities, and co-authored a book with Jack Phillips, entitled Return on Investment in Meetings and Events.
She has been recognized professionally many times over the years, including her inclusion several times on the list of "Most Influential People in the Meeting Industry" by Meeting News Magazine. Most recently, she was selected for induction into the Convention Industry Council’s Hall of Leaders for 2010.
Suzan Bunn, Event Faculty and Experiential Learning (Intern) Coordinator, joined the University of Central Florida’s Rosen College in 2007. She moved to Orlando as a child, so she has seen the growth of tourism, the theme parks and the meetings industry into Central Florida. Suzan received her B.S. in Elementary Education from FTU, and her Masters in Management in Organizational Behavior and Change Management from UCF. Her career in the tourism industry began when she joined the Florida League of Financial Institutions as their meeting planner, as well as various other capacities, as that is what trade association work was like. Suzan left the League after 14 years, and became the Convention Sales Manager at the Kissimmee-St. Cloud Convention & Visitors Bureau. She later also took on the creation of their Sports Marketing Department. Fourteen years later, Suzan joined the Seminole County Convention & Visitors Bureau for a four year experience as their Executive Director. Suzan’s areas of expertise include event and meeting planning; meeting and event planning, destination (CVB) management, sales and marketing; public relations; and sports marketing.
Deputy General Manager, Orange County Convention Center
Kathie Canning began her career at the Orange County Convention Center in 1985. Her first position was a senior account executive for four years, sales manager for 10 years and then as Marketing Manager. Kathie was responsible for overseeing a staff of 100 and providing day-to-day leadership in the areas of sales and marketing, research, promotions and community relations.
In 2002, Kathie was promoted to the position of Deputy General Manager. In this role, she assists in the operation and management of the Convention Center, focusing on Sales, Marketing, Event Management and Exhibit Services, Guest & Community Relations, Human Resources and Security Divisions.
Kathie is an active member of the Meeting Professionals International (MPI), Professional Convention Management Association (PCMA), International Association of Exposition Managers (IAEM) and the International Association of Assembly Managers (IAAM).
During her career, Kathie has devoted her time to many not-for-profit organizations including The United Way Leadership Club, Orlando Chamber of Commerce and the Orlando Convention and Visitors Bureau, PCMA & ASAE Host Committee.
Kathie graduated from York College in New York City with a bachelor’s degree in Education, and received her master’s degree from Adelphi University. Her background includes teaching, as well as sales and marketing for the hospitality industry in New York and Florida.
Barb Taylor Carpender, CMM, CHSC
Barb Taylor (BT) Carpender, CMM, CHSC has assimilated an impressive background of sales, marketing and operations experience within the hospitality industry. She has completed in-depth course work in marketing and merchandising at both Michigan State University and Colorado State University and completed the CMM and ROI programs through MPI and the CHSC through HSMAI.
She has maintained a long-standing association with Meeting Professionals International serving on both the regional and International Board of Directors and numerous MPI committees and advisory boards. Additionally, she has been an active member of a number of industry organizations including the Colorado Meetings Industry Council and Hospitality Sales & Marketing Association International. To add to her credentials, in 1995 she was appointed by Colorado’s Governor to serve as one of the Colorado delegates to the White House Conference on Travel and Tourism.
In March of 2006, the Meetings Industry Council of Colorado bestowed their 2005 Leadership Award on BT. In July of 2006 she was named MPI’s International Supplier of the Year (SOTY). The MPI International SOTY award recognizes outstanding association and industry contributions, leadership and professionalism.
BT is the founder of Taylored Alliances which offers tailored solutions aligned with clients’ needs and is the benchmark for industry-centric intermediary organizations. Alliances have been established with experts in the areas of industry training, consulting, facilitation, presenting and professional services. A primary alliance has been formed with Global Marketing Services, Inc. (GMS) whose mission is to help organizations develop stronger relationships with their customers through ongoing communication. Their core business is the formation and facilitation of advisory boards, focus groups and strategic planning programs.
Lecturer in Business Tourism, MPI POLAND CLUB President 2009-2011
Krzysztof Celuch CITE – manager of Convention Bureau of Poland Polish Tourist Organization, lecturer in business tourism. President of MPI POLAND CLUB, organizer of Student Scientific Conference Future Leaders Forum Warsaw and author of Warsaw Meetings Industry Report. According to The Meeting Professional Magazine one of 30 people under 30 age currently making an impact on the global meetings community in 2007 and 2008.
Oscar works for MCI Group as the Association Group Sales Director for congresses as well as MCI Spain CEO and MCI Brazil Managing Director. MCI is an independent, global association, communications and event management company whose combined expertise offers strategy, creativity and execution in the field of association management (AMC), Congress and Exhibition (PCO), live communication, meetings, events and incentives and performance improvement programs.
Oscar’s experience in the congress and events sector spans over 15 years, having previously worked as the National Director for Grupo Pacifico, business development director for GL Events and as the sales and marketing director for the International Convention Centre of Barcelona (CCIB).
He is currently in his second term as President for the Spanish chapter of MPI and has also served as a member of the International task Force and Scientific Programme for Professional Congress Management Association (PCMA). His memberships extend to the American Society of Association Executives (ASAE) and Society of Incentives & Travel Executives (SITE).
Oscar is a regular speaker at international industry events, and an invited professor at the Universities of Milan (IULM) , ISM, UAB (Barcelona) and European University (Madrid).
President/ Founder of Pick My Brain Consulting, LLC
After receiving several calls from clients and industry colleagues asking if they could "pick her brain", Laurel had a brainstorm! The result: the creation of Pick My Brain Consulting, LLC. Combining her experience in business ownership, marketing, training, events and coaching, Laurel created a company that is committed to helping others grow and develop their businesses, resulting in the achievement of their goals and objectives. With over 20 years experience in the meetings industry, Laurel especially enjoys working with entrepreneurs and independent planners.
As President of The Laureli Group, Inc. (TLGI), a full-service meeting management & event marketing firm from 1999 to 2009, Laurel and her team provided services to corporate and non-profit organizations. In 2007, she launched a division of TLGI called Meetings That Give Back – which focuses on Corporate Social Responsibility by creating events that bring companies and communities together.
She is an Adjunct Professor at Glendale Community College in Glendale, California teaching Event Management and Introduction to Travel and Tourism in the college’s Hotel & Culinary School. Laurel also leads youth pilgrimage and mission trips during the summer months throughout the world.
Driven by a passion for excellence, quality service and measureable outcomes, Laurel is committed to making a tangible and positive contribution to her clients, their customers and the world.
Patrick M. Delaney
Patrick M. Delaney is managing director of Ovation Global DMC, with 19 wholly owned DMCs operating in key destinations around the world. Ovation Global DMC is the world’s first globally integrated Destination Management Company offering association planners, corporate meeting planners, incentive houses and event agencies DMC services at its wholly owned offices in top tier meetings destinations throughout Europe, Middle East, Asia, Latin America. Additionally, services in North America are provided through Ovation’s alliance with The DMC Network. (www.dmcnetwork.com).
Patrick has extensive experience in the meeting, incentive and travel industry having worked in the hotel and tourism sectors in Canada, Italy, Ireland and North America before founding Ovation Group (formerly Delaney Marketing) with Padraic Gilligan in 1993. In North America he headed up the marketing function of the Irish Tourist Board.
He is immediate Past President of AIPCO (Association of Irish Professional Conference Organisers). Delaney is a former International President of the Society of Incentive & Travel Executives (SITE) and a past President of SITE Foundation. He currently sits on the MPI EMEA Foundation Board. He holds a degree in Hotel and Catering Management and a BSc in Business Studies from Trinity College Dublin, as well as the prestigious designation CITE, Certified Incentive Travel Executive and the CMM, Certified Meeting Manager from Meeting Professionals International (MPI). In addition, Patrick is an accredited trainer with MPI. He is a Fellow of the Irish Hotel & Catering Institute, the Marketing Institute of Ireland and has been recognised with key industry leader awards from EIBTM, IT & ME and IMEX, the meeting and incentive industry’s premier shows.
A highly sought after industry speaker, Patrick has given training seminars in the meetings, incentives and congress business as well as in tourism and marketing across North and South America, Asia and Europe.
Jenn Houtby-Ferguson, CMP, CMM
Having been involved in various aspects of the tourism and hospitality industries for more nearly 15 years, Jenn Houtby-Ferguson, CMP CMM has a solid understanding of the industry from both the hotelier side and the Destination Marketing Organization (DMO) side. Working Niagara, Ontario, Whitehorse, Yukon and Vancouver Island, British Columbia Jenn has spent the last 3 years as Director of Sales & Marketing for Tigh-Na-Mara Seaside Spa Resort & Conference Centre.
In October 2007, Jenn launched Twist Consulting, with a key focus on tourism and the festivals & events sector in Canada. Primarily working in Canada’s North; Jenn assists smaller destinations to develop their Meetings & Event programs, bringing suppliers, event planners and destinations together.
Jenn has facilitated many workshops across Canada on a variety of topics from event planning to customer service to green meetings.
Jenn attended the University of Waterloo, is a Certified Meeting Professional (CMP) and holds a Certificate in Meeting Management (CMM) designation. As one of less than 65 CMM in all of Canada, Jenn is the only CMM working in Northern Canada.
In February 2010, Jenn completed MPI’s Train the Trainer accreditation program.
When not teaching or working, Jenn can be found coaching gymnastics or whale watching off the West Coast of Canada.
Eli Gorin, CMP
Eli Gorin, CMP, is President of Aventura, Florida-based gMeetings, Inc., a meeting management boutique focused on the logistical development and coordination of corporate meetings and events, with a specialization in the Latin American market. Mr. Gorin received both his undergraduate and graduate degrees from George Washington University’s prestigious Event Management program, as well as an MBA in Leadership and Quality Management from the University of Miami. As a major proponent of industry education, he is a member of the adjunct faculty of the GWU Event Management Certificate Program, taught as an adjunct professor at Johnson & Wales University in North Miami, FL and speaks frequently at industry events. Eli worked in various capacities within the meetings industry prior to launching gMeetings, Inc. in January 2006. His work focusing on creating awareness of the Latin American market for corporate meetings and events earned him a spot on MeetingNews’ list of "25 Most Influential People in the Meetings Industry in 2007". In June 2009, Eli launched Train2Meet, the first collaborative of top industry trainers providing continuing education within all the major segments of the meetings and events industry. In 2009 he was also invited to be part of Meeting Professionals International’s Senior Cadre of Accredited Trainers for association’s Global Training Initiative. When not training industry professionals, planning client meetings, or sitting in seat 14D of his next flight, Eli enjoys spending time at home with his wife and 3 wonderful children.
Hamilton Haigh Associates
Peter Haigh is the principal consultant at Hamilton Haigh Associates, a London based, performance improvement consultancy focusing on the hotels and meetings industries, which he established in 2009. He is a certified evaluation practitioner using the Phillips ROI Methodology.
Peter has worked in hotel sales and marketing for over 30 years at Corporate, Regional and individual property level. Most recently he was Regional Director, Northern Europe for Preferred Hotel Group. Peter worked for Le Meridien as Director of Sales Operations, Europe prior to its acquisition by Starwood Hotels
Peter has also worked at The Ritz Hotel, London, for The Savoy Group of Hotels and Restaurants, Accor Hotels and Resorts and spent 14 years at Marriott Hotels and Resorts working in both the US and Europe at regional and property levels.
Peter has been a member of Meeting Professionals International for 16 years. He has previously served as President of the UK Chapter and the European Council and sat on MPI’s International Board of Directors. He has recently completed MPI’s Train the Trainer Accreditation programme.
Tyra W. Hilliard, JD.,CMP
Tyra W. Hilliard, J.D., CMP is a consultant, educator, and attorney who has spent her entire professional life in the meetings industry. As a multipreneur in the areas of risk management and legal issues for meetings and events, Tyra is a frequent speaker at industry conferences, develops and delivers online education, conducts in-house training, and provides consulting services to the meetings and events industry. In addition to speaking at U.S. conferences, Tyra has presented educational programs to international audiences in countries such as Turkey, China, Taiwan, Singapore, Denmark, Mexico, and Canada. Tyra is also one of very few attorneys who have also earned the Certified Meeting Professional (CMP) designation.
Tyra is actively involved with meetings industry associations. She chaired the Convention Industry Council's APEX Contracts Panel and serves on the Student/Faculty Advisory Council for Meeting Professionals International. She has been an invited participant in Meeting Professionals International's Platinum Speaker Series on risk management, legal, and ethical topics. She was named "One of the 25 Most Influential People in the Meetings Industry" by MeetingNews magazine in 2004.
As a part-time faculty member at The George Washington University, Tyra teaches graduate courses in meeting and event management in class as well as online. She has also taught courses in a meeting and event management program at UNLV Singapore. Early in her career, Tyra worked in the meetings industry as a meeting planner, a catering manager, and an association executive. Her industry experience gives her a unique perspective on the legal and business aspects of meeting and event management.
Tyra has written risk management chapters in two meetings industry books including the Convention Industry Council Manual (8th edition). She has also contributed material to other books on topics such as contracts, intellectual property law, and ethics. Her other publications include research articles on hotel safety and security, Olympic Games security, and hotel meeting contracts as well as numerous meetings industry magazine articles on legal topics. She is currently in the process of co-authoring a textbook on event project management.
Known as the driving force behind "unleash potential," the factor for development of positive, energizing motivation, Miranda Ioannou is a visionary strategist with broad experience in diverse industry sectors such as the meetings industry, non-profits, IT, publishing, and large scale projects. With an academic background in International Business, Marketing, PR, HR, IT and strategic meetings management, Miranda has more than 20 years experience in multinational organizations, the global meetings industry and the association management business in Cyprus, EMEA and the US. An active member of the meetings industry scene and avid believer in streamlining, Miranda is an engaging speaker. Miranda helps organizations, governmental agencies and associations develop their conferences and their offerings/services, promotes the use of effective meetings as the major means of actively developing strategic business, and is very committed to developing the meeting industry in the Mediterranean area. Furthermore, with extensive knowledge on the region of south Europe and the Middle East, and by combining the perspective of the customer and supplier sides effectively and constructively, she was the key catalyst that helped and continues to help destinations and venues develop their offering for the meetings industry to international standards. As a consultant to the EU Commission for technology, SMB and e-enablement, Miranda promotes the role of meetings in the development of stronger ties, effective networking and synergies for the future. Miranda furthermore lectures on strategic business, management, HR, new media and meeting industry topics.
Dieter Jaeger is lecturer at „International University of Applied Sciences IUAS Bad Honnef • Bonn" mainly in the Event Management and Marketing sector.
As senior project manager at a consulting company, Frankfurt am Main he advised a wide range of clients on strategic and operational marketing, especially events.
Formerly he worked as service and project manager for TOYOTA Panasonic racing team at Formula 1 and several teams at DTM (Deutsche Tourenwagen Masters) and Porsche Motorsport.
With his over ten years experiences in the industry sector as key account manager he was responsible for managing the international trade and fair shows for General Electric Group in Europe. He worked also as head of product management at Schott Glass, Mainz, Germany.
Dieter Jaeger studied business economics at the University in Zurich, Switzerland. His main subjects were Bank- and Industrial economics and Marketing Management.
In December 2009 he has recently completed MPI’s Train the Trainer Accreditation programme.
Ruud Janssen (1970) is Entrepreneur, Educator and Trainer at ©TNOC | The New Objective Collective and founder of ©The Meetings Initiative.
He started the collective with a background as Group Marketing Director for Congrex , a global Professional Conference Organiser and Association Management where he delivered large scale conferences, events and trade shows from Lisbon to Yokohama for Corporations, Governmental Institutions and Associations. With a educational background in services marketing & hospitality management he has spent the first 15 years of his career learning and growing through the management and executive ranks.
Besides his active role in MPI (President 2007-2009 Meeting Professionals International Netherlands chapter, Boardroom coach for MPI Italy chapter), MSI Meeting Support Institute, Cornell Hotel Society and the Centre for Live Communication, he is a guest lecturer at the Hotel Management School in Maastricht and the University of Amsterdam.
As a Senior Industry Advisory Panel member for Glion Institute of Higher Education in Montreux, Switzerland and for Hoge Hotelschool in Maastricht he advises on the curriculum and delivers post graduate courses for the educators at these institutions. Ruud enjoys training and speaking while engaging his audiences on Conference & Event Management, New Media Marketing and Event Technology. Sharing insights from his natural curiosity and hands on experience as well as gained through his role as jury member of the EIBTM WorldWide Technology Watch are his passion.
Ruud has a Bachelors Degree from the Hotel Management School Maastricht and a post graduate degree from Cornell University, School of Hotel Administration. He has lived and worked in the Netherlands, France, the Philippines and the United States he speaks fluent English, French, German and Dutch. He now lives in Basel, Switzerland. In his spare time Ruud enjoys gastronomic cooking, diving, skiing, golf and playing trumpet in a jazz septet.
Gerrit Jessen, CMP
Gerrit works for the MCI Group as the Managing Director for the Corporate Division Germany.
MCI is an independent, global association, communications and event management company whose combined expertise offers strategy, creativity and execution in the field of meetings&events (M&E), association management (AMC), Congress and Exhibition (PCO), and performance improvement programs.
Gerrit’s experience in the meetings & events sector spans 19 years, having started his own event agency in 1991. Before he that worked for 11 years in the hospitality industry for Kempinski, Intercontinental, Hilton and Steigenberger Hotels, mainly managing convention departments. Gerrit trained at Cornell School of Hotel Administration and the Culinary Institute of America.
He is currently serves on the Board of the German Convention Bureau and on the Board of EFAPCO. He has been President of the MPI Germany Chapter for 6 years and served as MPI European Council President. He is founding President of the Berlin Preferred Agencies and member of the German mirror committee developing the ISO 20121 standard for sustainability in event management.
Dr. David L. Jones Ph.D.
Dr. Jones has more than thirty years of hospitality industry experience. He joined the faculty at Hong Kong Polytechnic University in 2008. His previous academic experience includes holding the position of Associate Professor in the Department of Hospitality Management at San Francisco State University and Assistant Professor at the William F. Harrah College of Hotel Administration at the University of Nevada, Las Vegas. He also has taught in the Cornell University Professional Development Program for the past 13 years. His most recent hospitality industry experience was as Vice President of Marketing for the San Jose Convention and Visitors Bureau (SJCVB) in San Jose, CA. Previously, he held senior level sales and marketing positions with Shangri-la International Hotels in the USA and Asia, Red Lion Hotels, and Marriott Hotels and Resorts. Dr. Jones also does consulting and conducts sales training and service quality management programs for various hospitality industry companies. Additionally, he has been a speaker for a number of industry related conferences. He received his Ph.D. in Hospitality and Tourism Management from Virginia Polytechnic Institute and State University. His M.B.A. and B.S. degrees are both from Michigan State University.
Jacob Gowland Jorgensen
Adjunct Associate Professor, Copenhagen Business School (Communication and CSR) Freelance Consultant (green meetings, training, CSR, communication)
Former responsible for CSR, Communication and a whole lot of training events in a division in Novo Nordisk (largest pharmaceutical company in the world within diabetes) and Ramboll Management Consulting (largest Danish consultancy company with offices in several countries).
Director Global Operations, MCI
Reto is a graduate from the Swiss University of Applied Sciences and holds a Bachelor's Degree in Tourism. He has been active in the Meeting and Events Industry for over 16 years.
Reto has assumed various roles and responsibilities in the fields of Operations, Sales and Account Management. He acted as Business Unit Director for Meetings and Events of MCI Geneva for 8 years.
He is currently the Director of Global Operations for the Corporate Division of the MCI Group, overseeing the implementation of systems, standards, processes and training.
Mady is a speaker, trainer, lecturer, consultant and practitioner in the meeting and business event industry, with a special affection for, and deep understanding of, destination sales and marketing.
Over the last 6 years, Mady has worked on a series of consultancy projects on the subject of leisure and business event marketing and management in the UK, Europe, the Middle East and North America. Currently, she is the Course Director for the MSc in Event and Meeting Management and MSc in Strategic Tourism Management at SKEMA Business School Nice- Sophia Antipolis in the South of France (one of MPI’s Global Training Centres).
Mady is a contributor to UNWTO publications and, in addition to being an accredited trainer for MPI, Mady has also delivered destination sales courses for DMAI and regularly speaks at industry functions.
Mady Keup worked for over 12 years with the British Tourist Authority (now VisitBritain) in management positions in London, Madrid, Lisbon and Berlin. Other career highlights include 5 years as Head of the London Convention Bureau (now Visit London) and a stint as Chief Executive of the British-Portuguese Chamber of Commerce in Lisbon.
At Visit London, Mady restructured and repositioned the Convention Bureau and gained first hand knowledge of brand development and management at a time when both the Totally London and Visit London brands were created.
She is a firm believer in lifelong learning and holds an MBA in addition to her BA (Hons) degree and the Chartered Institute of Marketing Diploma. Apart from her native Luxembourgish, she speaks English, German, French, Spanish and Portuguese fluently.
Karen M. King, CMP, CMM
Principal of Meeting Strategists, LLC
Karen M. King, CMP, CMM, Principal of Meeting Strategists, LLC, is a passionate meeting professional who has spent her entire career in the hospitality and meetings industry. Her professional history includes employment at The Gillette Company, Federal Home Loan Bank of Boston, the Omni Hotel Corporation and The Boston Harbor Hotel.
Meeting Strategists, LLC, was founded in June of 2004, we are a consultancy focused on four major areas: conference planning, product launch, spend optimization, training & development. The business continues to grow as client partners come to rely on outsourced business model for disciplines outside of their core mission.
King holds degrees in hotel technology and in business management and accounting from the State Universities of New York (SUNY) system. She completed the certificate for meeting management from Bentley College in 1994, and obtained her Certified Meeting Professional (CMP) designation in 1997. In January of 2005, king finished an intensive program for a second industry certification, the Certification of Meeting Management (CMM). In doing so, she became part of an elite group of industry professionals to achieve this prestigious strategy-focused designation.
When Bentley College dissolved its meeting management program in 1999, king was a driving force in moving the program to Northeastern University. Until the fall of 2005 she served as the chair for this continuing education program and teaching courses in Introduction to Meeting Management and Budgeting and Financial Management. She has served on the hospitality advisory board of Mohegan Sun, numerous positions on the MPI New England board of directors, serves in an advisory capacity to the Boston Harbor Hotel, has been a member of the advisory council of Associated Luxury Hotels (ALHI) since 2007.
King has served in a number of capacities as a board member to Meeting Professionals International (MPI), New England Chapter. King became president elect for the New England Chapter of MPI in June of 2009. In the current volatile economic climate king has responded by modifying the focus of meeting strategists, llc to address some of the industry educational challenges. In February 2010 king became accredited as an MPI Accredited Trainer, she will be actively involved in delivering the educational content in the recently launch MPI Global Training Certificate programs.
Carol Krugman, MEd, CMP, CMM
Director, Meeting & Business Event Management
Department of Hospitality, Tourism and Event Management
Metropolitan State College of Denver
Carol Krugman has been working in the global arena for 30 years in a variety of positions, including corporate public relations and marketing manager, association executive, senior manager for two global communications agencies and president of her own international meeting management company. As a full time faculty member in the Department of Hospitality, Tourism and Events Management at Metropolitan State College of Denver, she currently teaches undergraduate courses in the planning and management of meetings and business events.
Carol is regarded as one of the meeting industry’s top experts in cross-cultural planning, global meeting operations, and risk assessment, contingency planning and crisis management as they relate to meetings and events. She leads workshops on these topics for hospitality and event management associations throughout the US and abroad.
Carol has successfully implemented programs throughout Latin America, Europe, Asia, Australia and the Middle East, as well as in the US and Canada. She has lived in France, Mexico and Brazil and is fluent in French, Spanish and Portuguese, with a working knowledge of Italian.
Named one of "The 25 Most Influential People in the Meeting Industry" by Meeting News in 2004, she has written numerous articles for meeting and event industry publications and has co-authored two books: Mexico: A Planning and Information Guide, published by Meeting Professionals International and Global Meetings and Exhibitions, a textbook on international meeting planning published by John Wiley and Sons.
Carol has a BA from Goucher College and an MEd from The Johns Hopkins University. She obtained the Certified Meeting Professional (CMP) designation in 1996 and the advanced Certification in Meetings Management (CMM) in 1998.
Mika Lehtinen is the founder and CEO of Troi Helsinki – creative live communication agency in Finland and VP of the Twentyseven names, the Europe´s live communication network. He has more than 25 years of experience in live communication concepts, meetings and events, exhibitions, showroom design, marketing, advertising and hotel managemet. With expertise in event ROI process (associated partner of European EventROI Institute) he has a good basis in creating proof objectives, content with right impact to the selected target group and measuring the results in all live communication projects.
Mika Lehtinen has wide experience from projects together with top brands like Nokia, Cisco Systems, Microsoft, IBM, Volvo, Land Rover 3M, Sodexho, L’Oreal, Finalnd Convention Bureau in more than 20 countries all over the world.
He has been giving speeches for BBM, MPI, and Management Event, Finnish Association for Exhibitions, Congress events, Interski events and training clients meeting planners, marketing and sales experts in companies like Roche, Volvo, Land Rover & Jaguar, Unilever and Nokia. Awards and reconditions from EIBTM 2009 (best event evaluation award), Finpro 2009 (Social Media for World Expo in Shanghai 2010), Finnish Ministry of Labor 2008 (Best training focused organization in Finland).
He´s experience has been acknowledged with chairs in advertising, Skiing Instructor associations and Ski schools, Europe´s Live Communication network Twentyseven names, MPI and EIBTM CEO Board.
Heidi Longton, CMP, CMM, a pioneer of Meeting Industry Experts, Inc., serves as the company’s lead trainer and director of client operations. She is co-creator of M3 – Manage, Mentor, Motivate© - a curriculum designed for mid-level hospitality managers.
Heidi also serves as adjunct faculty for area colleges and universities. As a 30-year veteran of the industry, Heidi spent 16 years in government and association meeting management, where she is best known for creating and defining repeatable processes. Prior to that, she was employed by the supply side of the industry, in a variety of food and beverage positions in resorts, hotels, and banquet operations.
Heidi has been an active member of MPI-NENY since its inception in 2004 and a leader in her chapter’s study group initiative, which boasts a 100% success rate. Her passion for continuing education within the meeting profession is exemplified by a scholarship established in her name toward the Certified Meeting Professional (CMP) designation. In her relentless effort to define meeting management as a recognized, respected profession and help planners become more successful and evolve into positions of strategic influence, she has addressed student membership groups, facilitated a forum for entry-level planners, and mentored mid-level planners. In addition, her volunteerism includes service on advisory councils, panels, and in conclaves.
Heidi is an MPI Accredited Trainer. She holds a Certification in Meeting Management (CMM); the Certified Meeting Professional (CMP) designation; and, two degrees from the State University of New York system, a Master of Arts in Social Policy from Empire State College and a Bachelor of Science in Food and Business Administration from the College at Oneonta.
Katherine Manfredi, CMM
Katherine Manfredi, CMM is a veteran meeting and events professional with 20+ years of experience in corporate, association, government, non-profit and community event management. A strategic, creative leader, she is recognized for her ability to surpass goals and expectations of both the client and event attendee. She currently holds dual positions: Principal Consultant at Manfredi & Associates, Inc. and Senior Director, Strategic Event Management & CSR with Conference Partners, Inc.
Her career began at a performing arts center in Canada. Since then, Katherine has budgeted, planned, designed, managed and executed hundreds of events for a variety of organizations, some of which include Canada’s largest courier and a Global Fortune 100 company in the US. She successfully envisions, plan and directs programs – incentive group travel, meetings, workshops, conferences, trade shows – from concept to execution and evaluation. Her additional background and experience in training, marketing and communications, combined with her event management expertise and business acumen, provide a significant advantage in an ability to design and facilitate events with both effective content and smooth logistics.
Katherine works to advance the understanding of Sustainability and Corporate Social Responsibility (CSR) in the events industry. In 2008 she was among only 14 selected globally by Meeting Professionals International (MPI) to train and deliver the three CSR Platinum Series Speaker programs. In 2009 she initiated and held the position of Chair, CSR/Green Initiatives Committee for MPI’s Southeast Educational Conference – a four-chapter educational, networking and exhibit event in Florida. She and her team achieved and exceeded numerous first-time goals.
A graduate of Queen’s University at Kingston, Ontario, Canada, Katherine holds a B.A. Honours in Social Behavior. She is a Founding Board Member of the Florida/Caribbean Chapter of the Green Meetings Industry Council, and involved in sustainability issues particularly related to events and the environment, community, and business. An active member of Meeting Professionals International (MPI), Katherine resides in South Florida, and holds the highest level event industry designation available today: Global Certification in Strategic Meetings Management (CMM) from MPI.
Carole McKellar, MA CMM Chartered FCIPD
Executive Director UK and Ireland
HelmsBriscoe – International
Carole McKellar is the executive director, UK and Ireland for HelmsBriscoe with responsibility for associates and business development. Previously, Carole created and managed a group of companies specializing in association management, venue search, event management and training/professional development. She has a particular interest in the development of people and organizations, and, as part of her role within HelmsBriscoe’s International Division; she will develop a global training and development plan for the organization.
Carole’s career progressed from archaeology to training & development, and, in 1993 while on maternity leave, she established her first company which she developed into a team of forty people. She is highly committed to flexible working and creating an environment which allows individuals to succeed in line with their personal goals and ambitions. Carole’s business success has been recognized through the North West Woman of Achievement Award, Duke of Westminster Award for Business and Industry, and Employer of the Year award.
Carole has an Honours Degree in Archaeology, a Master of Arts Degree, the Diploma in Training Management awarded with distinction, and MPI’s CMM certification. She is a Fellow of the Chartered Institute of Personnel & Development (Chartered FCIPD) in the UK and has been an active member of MPI since 1999, holding a number of volunteer leadership positions.
Daphne J. Meyers, CMM
Daphne J. Meyers, CMM, is the managing partner of RED BARN GROUP, LLC, a firm specializing in strategic meeting, training and event best practices. Daphne's consulting practice has two primary focuses. The first is hands-on coaching of clients to maximize their event investment. The other focus of her practice is education. This includes numerous speaking engagements for a variety of groups on a wide variety of meetings topics. Her educational focus also enables her to teach Events Planning at Minnesota State University - Minnesota.
Daphne is a former Program Manager for Events at Microsoft. During her eight years there, she managed multi-million dollar events for the partner reseller channel and employees. She managed all aspects of highly visible events; prepared 100’s of speakers to deliver content to 1000’s of attendees; managed 100’s of sponsors and exhibitors; facilitated stakeholder groups; and built and sustained successful event teams. Prior to Microsoft, Daphne spent eight years honing her planning skills at a variety of organizations.
Daphne has been a member of Meeting Professionals International (MPI) since 1996. In 2001, Daphne attained her Global Certification of Meeting Management (CMM). From 2004-2005, she served on MPI’s Global Corporate Circle of Excellence and was involved in the writing of three industry position papers on Strategic Meetings Management. From 2008-2010, Daphne is serving as Director and Vice President of Leadership Development for the Minnesota MPI Chapter.
Daphne is a proud mom of Jacob, who is a first-degree black belt among other outstanding accomplishments. Daphne spends her free time with him enjoying their Fargo, North Dakota lifestyle!
Christine Péron has been organizing international meetings for over 15 years. She worked as a Marketing and Sales Manager for a Convention Center, a Convention Bureau and a European Professional Congress Organizer. She is now consultant and educator, develops and delivers education programs, conducts in-house training, and provides consulting services to the meetings and events industry.
As a part-time faculty member at Université Paris Est – Marne la Vallée, Christine teaches graduate courses in congress, association management, project management, destination and venue management, marketing and sales in class. She is also delivering education at CERAM and PGSM.
As an active MPI member, she has been involved with the global association to support the France – Suisse Chapter in their educational activities. She has been leading the Education Committee from 2007 co-creating regular events with Universities and High Schools to promote dedicated skill assessments to the meeting and event industry, international certifications and students coaching.
Charlene Rabideau is a 15 year veteran in the meeting, incentive, association and sports marketing fields, focusing specifically on Strategic Meetings Management the last 10 years. Charlene has spent the last 6 years working and BCD M&I headquartered in Chicago and is currently the Senior Vice President, Operations and Account Management. Her responsibilities involve sales support, new business implementation, account management, day to day operations, technology partnership oversight, measurement solutions and global integration related to SMMP initiatives.
Lorie Tuma is an instructor at Central Michigan University, teaching in the department of Recreation, Parks, and Leisure Services Administration, specifically the Event Management Minor.
She teaches and coordinates the production of university-level capstone courses in Special Event Administration, Meetings & Exposition Planning, and Tourism. She also serves as the Chair of the First Year Experience Advisory Council and Chair of the Curriculum Goals Committee for the Recreation, Parks, and Leisure Services Administration department.
Aside from her teaching responsibilities, Lorie serves as a keynote speaker and presenter for technical schools, community organizations, and professional associations across the nation delivering power-packed, high-energy presentations on professionalism, event branding, and "entrepreneurship!"
Lorie earned a Bachelor's Degree in Community Development and a Master's Degree in Administration from Central Michigan University. She is currently completing a doctoral degree in Education with a cognate in Teacher Leadership.
Lorie is a resident of Las Vegas, Nevada and in pursuit of her doctorate degree, served as a Research Assistant for the Harrah's Hotel College, Tourism and Convention Department at the University of Nevada, Las Vegas. She has coordinated special events, meetings, and expositions in Nevada and Michigan and continues to collaborate on meetings/conventions across the nation.
Mr. Winston is the founding Director of San Diego State University’s School of Hospitality and Tourism Management. The unique program was created with a blend of industry professionals and scholars working to create a unique teaching model with a "real world" management emphasis. In 8 years, the program has received prominence and is recognized internationally as one of the "up and comers" in hospitality education.
Prior to working with the University, Mr. Winston had 20 years of experience in a wide variety of hospitality senior executive level industry jobs. Here is a brief summary:
Chief Operating Officer for Trigild Corporation. The company manages assets for lenders who have problem loans on hotel, restaurant and other service industries. Winston more than tripled the company’s revenues in his first two years with the firm by expanding into new markets including restaurants and amusements.
Executive Vice President of Operations for Jeepers! While there, Winston opened new 18 parks in less than two years with a total of 32 parks under management. Back to the top
Executive Vice President of Operations for Trusthouse Forte; and later Chartwell Leisure. Here, Mr. Winston was responsible for this UK company’s 200+ owned hotels throughout the United States and Canada. The hotels ranged in quality from luxury city center to resorts and roadside motels (Travelodge.)
Prior to these experiences, Mr. Winston started his own hotel management company, was the senior operations executive responsible for a hotel company that grew from 17 to 125 locations in four years, and worked in public accounting (as a consultant) for four years.
He graduated from the University of California in San Diego and later Cornell where he earned his Masters Degree from their School of Hotel Administration.
Mr. Winston is involved with a large number of local, regional and national industry associations and groups where he serves in leadership positions and Boards of Directors, including MPI’s "IBOD."