| Digital Communications - Communicating Smart
Room: Titian 2302 Venetian/Palazzo Congress Center
Sponsored by: San Francisco Travel |
Presented by: Sue Hershkowitz-Coore
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Your reputation is on the line with every communication. By understanding the complex factors that impact results, misunderstandings are eliminated, results are improved and productivity is enhanced. Whether your emails are directed to internal stakeholders or external customers, when you improve the clarity and tone of your message, you'll get the best results. From etiquette basics (what to do about emoticons?) to advanced writing skills (how do I respond without sounding defensive), this session will provide hands-on training that will transform the way you think about email and ensure your reputation is intact.
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Learning outcomes:
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| - Craft emails so that both email content and intent are clear and actionable to the recipient.
- Identify and eliminate messaging - and poor email writing habits - that hurt productivity and message acceptance.
- Use the power of your personality to create the most favorable email impression |
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Tech Tools for Productive Meeting Pros
Room: Titian 2202 Venetian/Palazzo Congress Center
Sponsored by: San Francisco Travel
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Presented by: Midori Connolly and David Kliman
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When many meeting professionals hear the term technology, they alternate between absolute fear and blood-curdling frustration. Saddled with laptop, iPad, Blackberry (and sometimes iPhone too), most people can see the potential for the technology to help them, but just haven't mastered some of the best apps, programs or systems to help them improve job performance; or, even just make life easier. From basic tablet shortcuts to mastering cloud solutions to ensuring your privacy is protected, this session will help meeting professionals become more proficient with their own devices.
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Learning outcomes:
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- Remove frustration and gain improved mastery of tablet and smartphone technology
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- Develop familiarity with cloud solutions for meeting programs
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- Acquire the tools needed to protect personal privacy with employing technology
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- Understand bandwidth speeds and assessment to make more educated buying decisions
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Future of Meetings: Flash Forward 2030
Room: Bellini 2105 Venetian/Palazzo Congress Center
Sponsored by: Jumeirah, Omni Hotels & Resorts, PSAV and the MPI Foundation
*CIC Approved
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Presented by: Jackie Mulligan
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An interactive session for meeting planners and venue managers looking at key trends and their implications on business practices and skills needs. The session will draw together some of the latest findings from MPI's research on the future of meetings including results on social media, technology and expert perspectives. The session will be presented by researches from the International Centre for Research in Events, Tourism and Hospitality at Leeds Metropolitan University and will include scenarios for meeting planners to consider how they will respond and invent in the future.
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Learning outcomes:
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- Insights into the latest trends and research
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- Hands-on experience of using scenarios to plan strategically
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- Opportunities to learn about the latest innovations and innovators for our industry
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Design Participant - Driven Incentive Travel to Achieve Better Business Outcomes
Room: Veronese 2503 Venetian/Palazzo Congress Center
Brought to you by Site
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Presented by: Project Co-Chairs Steve O'Malley, Past President, Site Foundation and Jim Ruszala, Past President of the Incentive Travel Council
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The Site Foundation and the Incentive Travel Council joined forces to conduct a study that focuses on the participants' views of incentive travel. Our study findings shed significant light on the fact that what incentive travel participants find as more meaningful, motivational and memorable experiences can be very different than what business stakeholders might expect. As organizations look for better approaches to achieve today's more aggressive business objectives, they need a more participant-centered set of design practices that connect to, and align with, participant stakeholders.
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Join us to better understand how to improve the business value of your incentive travel investments through:
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- Further understanding hat incentive travel participants find more meaningful, motivational and memorable.
- The need to balance business ROI and participant ROE (Return on Experience)
- Improving business performance through a better engagement model before, during and after the onsite experience
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