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  • Posted by Brad Shanklin at
    12:00AM 05/15/2013 0 Comments

    MPI Foundation Updates

    Chapter Fundraising News by Christine Perry

    Those in the lead for MPI Foundation 2012-13 Premier Supporting Chapter as of May 15, 2013 are:

    • Orange County Chapter
    • Montreal & Quebec Chapter
    • Northern California Chapter

    The MPI Wisconsin Chapter entered a 4-member team into the Oshkosh Half Marathon, 5K and Kids Run in support of the MPI Foundation. This was a brand new way for the chapter to raise funds to support the Foundation. They hope to provide similar opportunities in the future and get more members, as well as their friends and families, involved. 

    Meet Team MPI-Wisconsin:

                            Bethany Babcock Gnatzig

                            Dana Ecker

                            Alison Huber, CMP

                            Naomi Tucker, CMP

    At the end of the day, they raised nearly $500 to support the work of the MPI Foundation. Way to go!

    Rochell Planty, CMP, CTA who is the MPI Arizona Sunbelt Chapter Foundation Liaison has also been a fantastic advocate for Foundation fundraising and awareness.  A few examples include:

    • Movie Night In – Instead of going out for a movie, donate that money toward the Foundation and stay in instead. Microwave popcorn was provided for everyone who participated.
    • Monthly Program – Added $10 to the fee for their monthly program registration to go toward the MPI Foundation.  Also provided a separate line item if they wanted to donate in addition to, or separate from the registration fee.
    • Newsletter & Social Media – Added a column in the quarterly newsletter to highlight the foundation, scholarship opportunities and promote any campaigns.  Using social media to do this as well.

    Last but not least, we have a very exciting program about to kick off involving our European Chapters.  Gijs Verbeek with the MPI Netherlands Chapter, along with 4 Dutch students developed the idea.  A proposal was drafted to codify the program in hopes that it can be modified and used in other regions as well.  The idea is to have a Chapter Challenge to be kicked off at IMEX-Frankfurt 2013 and conclude at IMEX-Frankfurt 2014.  The Chapters would be challenged to raise as much money as possible for the Foundation and the funds raised would go toward scholarship and grant programs benefiting European members.  A ‘prize’ of 10% of the total raised would also be split among the top three Chapters.

    Keep up the great work!  We appreciate it!


    New Member Scholarships:

    If you have a chance, please welcome the following new members to MPI!

    March Recipients:

    Selena Stern – Orange County Chapter

    Irving Washington, III – Potomac Chapter

    Tony Pittman – Chicago Area Chapter

    April Recipients:

    Heidi Powers – Orange County Chapter

    Mary Fertig – Greater Philadelphia Chapter

    Catherine (Kate) Simonson – North Florida Chapter

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  • Posted by Jason Hensel at
    12:00AM 05/14/2013 1 Comments

    Learning, Your Way

    Andragogy is the art and science of helping adults learn, and for most people, education continues throughout their lives. How they learn, though, is key to internalizing content and letting it transform the person.

    Consider the classroom. I’m sure many of you grew up being lectured to by a teacher, who gave you assignments that were graded on a point or letter scale. Some of you may have excelled with this method. Others, however, may have wanted a more hands-on approach. I have plenty of friends who found more success in woodshop compared to world history class for just this reason. Then you have the people who seem to only learn by being part of a group where ideas and thoughts can tumble around the circle. 

    Discovering what style works best for you is a personal journey as well as an organizational goal, and in an effort to be more inclusive and sensitive to your individual learning needs, we’re introducing sessions in three distinct learning styles at WEC this year. 

    “Over the years, we have adjusted our tagging strategy to assist our participants in making the best educational choice for them,” said Miranda van Brück, MPI’s team leader of professional development. “We learned a lot, and the biggest learning of them all is that in the past we have often used tracks and novice/all/advanced level distinctions. While they made absolute sense in the planning process, for the actual participant they were more confusing than helpful. In talking to members and learning from other industries we moved towards our current approach which focusses on how you prefer to learn at a conference.”

    The three styles are:

    • Lecture (listen and learn)—If you like to listen to a speaker deliver a lecture and just absorb the information, then these sessions will definitely resonate with you. These sessions will be presented in lecture style, with a low level of interactivity. 
    • Interactive (learn from experts and practice)—Hands-on learning with expert guidance—listening, moving, touching, doing and discussing. A selection of our educational sessions is designed to provide a medium to a high level of interaction. If you like to learn from experts, but also have the opportunity to discuss how this can be applied to your world, then these are not-to-miss sessions for you. If you like learning this way, also make sure to check out the WEC learning labs, which will provide a hands-on approach that allows attendees to learn, get up, touch and do, which will enhance retention of information. 
    • Peer-to-Peer (learn from each other)—Participant-led sessions, with the highest level of interactivity. These are sessions where you learn from your peers through discussions and sharing of your own experiences. A facilitator will drive the process, but not the content.

    We’re also providing a tag that lets you know if session content is specific to the meeting and event industry or if it comes from an outside source. 

    • Inside Industry (topics specific to the meeting and event industry)—Most of the times these sessions qualify for continuing education credit on the CMP application or recertification and really provide industry specific education. 
    • Outside Industry (general business topics from outside our industry, delivered by non-industry experts)—These topics and experts are selected as they bring valuable knowledge from outside into our world and have been coached on how their knowledge can be made relevant for a meeting and event professionals. 

    “We still use the ‘level’ distinctions, but in line with the advice of our members, we will only point out the novice sessions and the truly advanced ones, in order to level expectations for participants,” van Brück said.

    Now that you know more about the ways we’re providing education at WEC, check out the sessions, speakers and entertainment and make plans to join us in Las Vegas, July 20-23, for a truly transformational event.




  • Posted by Jason Hensel at
    12:00AM 05/13/2013 1 Comments

    What Are Stories Good For?

    The human side of stories often gets lost in this era of big data and analytics. However, those human-based stories are the ones we remember the most. And there’s a reason why, says Ira Glass, host of This American Life on National Public Radio.

    “[In news] the serious and the funny are never allowed to collide,” he said during a keynote speech at the 2007 Gel Conference. “If they were allowed to touch, it would be like matter and anti-matter. They’re kept separate, and it’s such a failure of craft. There’s a fake gravitas that’s sold in the aesthetic of the news. Most broadcast journalism makes the world seem much smaller than it is. By making stories whose aesthetic is surprise, it’s reasserting the world to its proper size. The world is a place where surprise, pleasure, joy and humor exist. It makes things hopeful. The funny moment is often the most revealing.”

    Glass says his program aims to portray people at exactly human scale, and that is what makes the stories good. 

    “In its most basic form, a story is just a sequence of actions,” he said. “It’s not about logic. It’s not about argument. It’s about motion. It’s not about reason in any way. Narrative raises questions and answers them.”

    Raising questions and answering them creates empathy, which is what stories are good for. 

    “When a story gets inside of us, it makes us less crazy,” Glass said. “There has to be a person’s story that you hear where finally you get a picture in your head of this is what it would be like to be that person.”

    By creating empathy, we become better humans, transforming our lives to include much more of the world than our narrow viewpoint. That is why stories matter. 

    Below is the full video of Glass’ speech. I encourage you to listen to it for its inspiring and entertaining content. And please let us know in the comments how stories have transformed your life.





  • Posted by Jason Hensel at
    12:00AM 05/09/2013 0 Comments

    Douglas Rushkoff on The Colbert Report

    One+ contributor and best-selling author Douglas Rushkoff appeared on The Colbert Report on Tuesday. He was there to talk about his new book, Present Shock: When Everything Happens Now. It was an entertaining interview, and in the end, Colbert said that Rushkoff “blew my mind.”

    Check out the video below, and get your own mind blown.





  • Posted by Jason Hensel at
    12:00AM 05/08/2013 0 Comments

    A Continuing Inspiration

    The following is a guest blog entry from Dana Perrino, CMP, one of MPI’s chapter business managers. It’s about an MPI member who has inspired her and continues to inspire her family, friends and fellow chapter members.

    Inspiration is defined by Jennifer Leech, current vice president of finance and previous vice president of education for the MPI Pittsburgh Chapter. Jen was diagnosed with stage 2 cancer in March 2011. While balancing her full-time career—as well as being a wife and mother of three beautiful girls—she has never missed a board meeting or retreat while she continues on a road to beat cancer. Her commitment to contribute to the meetings and events community in Pittsburgh is truly astonishing. This level of commitment was displayed the times her husband was required to drive her to the MPI meetings because she was too weak from her chemotherapy sessions.

    Though the Pittsburgh board has endured certain challenges, she has made an impact serving in the position of vice president of education. Her goal is to one day serve as this chapter’s president, but her current focus remains on elevating the chapter regardless of her role.

    While attending the Pittsburgh Mid-Year Retreat in January, Jen told me her cancer had returned. It is because of Jen’s impressive personal fortitude that I wish to share her level of determination to continue being involved, engaged and invested in our business and in attendance at chapter events and meetings. Jen surrounds herself with the components of life important to keep her moving forward and leave the challenges she faces behind as best she can with a positive attitude and spirit.

    I have always been in awe of Jen, but at January’s retreat she once again inspired me with her message to Pittsburgh’s board of directors. She told us the road ahead would be rough, and she may not be able to continue in her current capacity. The idea of this broke her heart. She communicated her passion for MPI, which was absolutely contagious. She also expressed that there would be no more excuses. If she could step up based on her personal situation, then they could also remain focused to strengthen the chapter. Since the retreat, she continues to engage the chapter at the same level. She admits to being stubborn and fiercely determined in everything she does and refuses to allow cancer to be her legacy. Instead, it is her desire that her family, her love for education and MPI will be her legacy. 

    Jen has not allowed her battle with cancer to slow her down, and she continues to perform her MPI and director of catering role with the Sheraton Station Square Hotel well. In 2011, she was honored as the Greater Pittsburgh Hotel Association Manager of the Year. She was recently promoted to director of catering, a position she has worked hard the past 10 years to achieve. 

    “I know that you already know how absolutely amazing and inspiring she is,” said Danielle Himes, president-elect for the Pittsburgh Chapter. “I first met Jen at our May 2010 Gala. She attended the Gala after receiving a chemo treatment that day, sporting a beautiful wig that she fussed over half the night. Needless to say, she still looked gorgeous, and I wouldn’t have known that she was even sick if she hadn’t asked me to check her wig for her. I was instantly amazed at her stamina and focus on succeeding in her oncoming role as vice president of education. Jen joined the board in July 2010. She inherited an incomplete calendar with no programs booked. Within her first year on the board, she was able to complete a successful education calendar that brought the focus of monthly programming back to event and planning topics.”

    “I first met Jen at our annual retreat in June 2010,” said Becky McMillen, chapter president. “She came to the overnight retreat in her words ‘bald as a cue ball.’ She had just finished a chemo treatment. She was unable to drive, so her husband drove her and stayed overnight. Any other person would excuse themselves from the retreat, but Jen came and was focused the entire time. She did inherit a position that lacked direction and structure but despite the position she was given, she has held a passion for MPI Pittsburgh that was and continues to be inspiring. 

    “Since the retreat, Jen and I have worked alongside to ‘discover’ MPI,” McMillen continued. “Not only does Jen get the job done, she does it with such a passion and drive for the industry. We have shared in personal moments after surgeries and doctors’ appointments and even celebrated the news of her being cancer free. Now, we sit with the news of the unknown and more questions. Except Jen seems to be the only person not sitting! She is up and working, sending RFPs to secure venues for our fall 2013 calendar, emailing, holding committee meetings and mentoring her director of monthly programs. She is truly an inspiration and a selfless volunteer for MPI Pittsburgh.” 

    Jen Leech continues to be an inspiration to me. She is the model for my other chapter leaders who also have the courage to leap forward and lead, versus those that take more of a back seat. Whatever challenges you may encounter, I know my strongest board leaders have the same personal fire and professional savvy to push forward. 

    Did I mention that inspiration is defined by Jennifer Leech?




  • Posted by Jason Hensel at
    12:00AM 05/06/2013 1 Comments

    5 Critical Job Search Questions

    The U.S. jobs situation is trending upward. According to reports released on Friday, there were 165,000 jobs created in April, exceeding a forecast of 135,000. The hiring increase helped push down the unemployment rate, from 7.6 percent to 7.5 percent.

    Specifically, there was a net job growth of 43,000 for the leisure and hospitality sector. 

    "MPI’s job board, Career Connections, reflect this stated job growth," said Randy Crabtree, MPI membership marketing manager. "Over the past year, we have seen an increase of 70 percent in monthly resume views by employers. Job seekers are getting more active too, with an increase of 34 percent in monthly job views by potential candidates." 

    Now that the economy is showing signs of improvement, you should focus on a strategy for securing the job you want.

    “The truth is, even in a good economy, the average job seeker is not properly prepared,” said J.T. O’Donnell, career expert and CEO of Careerealism.com. “Regardless of age, most are under-educated when it comes to knowing how to effectively manage their careers.”

    O’Donnell recommends that you ask and answer five questions before you start your search.

    1. What are some examples of how you are more successful than others in your field with similar experience?
    2. How do you use your professional strengths to add money to an employer’s bottom line?
    3. What industries or professions that could make good use of your skills in this economy?
    4. What are your minimum job requirements and how have they affected your approach to your job search?
    5. Who are the companies you really want to work for and why?

    Answering these five questions is part of a two-phase job search plan. 

    “In the beginning, ‘strategic’ phase, you assess your current priorities, strengths and interests and then use this self-knowledge to research and identify opportunities that best suit you,” O’Donnell said. “This phase is critical because it’s a chance to come to terms with who you are and define a professional goal that is achievable and satisfying.”

    The second phase is tactical and consists of building a customized job search plan that emphasizes your strengths.

    “No two people are the same, which means no two people should go about a job search in the same way,” O’Donnell said. “When the strategic phase has been completed properly, the quality of the job seeker’s efforts in the tactical phase goes up—and so do their results.”

    What are some successful ways you’ve secure a job in the past? Please share your stories in the comments.




  • Posted by Jason Hensel at
    12:00AM 05/06/2013 0 Comments

    Inspired Conversations

    Our feature profile this month is Candy Chang, who will be a general session speaker at MPI’s World Education Congress (WEC) in July. Chang is an artist and urban designer, using her skills at both to get people to talk with one another. In my recent interview with her, I asked Candy to name a favorite building that inspires her and others to have conversations.

    “I like the area in Istanbul in front of the Blue Mosque,” she said. “It’s just this giant space, an army of benches, tons and tons of benches. I’ve never seen so many benches in my life. What I love about it is that it allows people to sit close or far away from other people. There is a range of ways you want to be in public space—sometimes you want to be with the crowd, other times you want to have a little bit of solitude or be with your loved one and have a private conversation. It’s great to see a range of people, as well. There are families, workers, old men singing songs, tea vendors, kids—just a whole range of people using this space, and it’s very comforting. A lot of times at these public spaces, there’s a bench or two; it creates a certain kind of pressure. With this space, it’s very open. People can enjoy the city for free and in the way they want to.”

    I encourage you to read the full interview, register for WEC and start making plans to attend the 2014 European Meetings and Events Conference in Istanbul, Turkey—while there, you can check out that army of benches.




  • Posted by Jason Hensel at
    12:00AM 04/30/2013 2 Comments

    9 Ways to Ease Flight Delays

    The U.S. Congress found a way to come together and fix the furlough fiasco that government pundits say caused airport delays at major airports due to reduced Federal Aviation Administration (FAA) employee staffing. The new bill allows the FAA the use of up to $253 million from various accounts to alleviate staff reduction and operation stalling through September 30. President Obama says he will sign the bill.

    Then it starts all over again Oct. 1, right? 

    Even if it doesn’t, flight delays and long layovers are common occurrences that can be used productively. Consider these options: 

    • Eat at a gourmet restaurant—Check out the best places to eat at the 20 busiest airports.
    • Take a nap—Here’s your ultimate guide to sleeping in airports.
    • Work out—The five best airport gyms are waiting for you.
    • Surf the Internet for free—You can get online easily at the 10 best airports offering free Wi-Fi.
    • Buy a book—Airport bookstores are expanding, even in the e-book age—check these out.
    • Practice yoga—Three airports are already offering yoga rooms. Namasté.
    • Rent a movie—You can easily find airport terminal kiosks that rent or sell movies.
    • Have a drink—There are some pretty unique airport bars out there. 
    • Shop. Shop. Shop.—Enjoy the world’s best airports for shopping.

    Did you encounter any delays due to furloughs? How do you pass the time during a layover? Please share your stories in the comments.




  • Posted by David Basler at
    12:00AM 04/30/2013 0 Comments

    4 Ways to Build a Better Event

    When it came time to organize the Texas Hill Country Chapter’s Texas Education Conference 2012 (TEC 2012), event co-chairs, Mandy Begley and Paulina Van Eeden Hill, got creative, planning the entire event using Facebook chat, text messages, emails and phone calls, and it worked—flawlessly.

    “We live about 45 minutes away from each other, and work for different associations, so during the day we would Facebook chat. Toward the end we would talk on the phone, but I mean, we met twice in person,” Van Eeden Hill said. “We never met with our committee; it was all over the phone or over the Internet.”

    The key was organizing productive committee brainstorm “sessions.” 

    “That part may not work for every chapter, or every event, and maybe we got lucky having just the right mix of people on our committee, but it worked really well for us,” Begley said. 

    Collaborate Creatively 

    The group using their own personal experiences and needs, as well as taking advantage of the expertise of their supplier partners proved successful. The committee brainstormed creative ways to turn the ordinary into unique and to foster new ideas for everyone in attendance.

    From unorthodox meals like breakfasts on couches and outdoor lunches provided by local food trucks, to paper-topped tables meant to inspire creative doodling and idea sharing, the planning of TEC 2012 exploded into an eclectic mix of ideas that drove valuable takeaways for every attendee. 

    “It was kind of like, how many ideas can we put into one bag,” Van Eeden Hill said. “We were hoping that we would provide hundreds of new ideas and maybe a couple of them could be integrated into all of our planners meetings.”

    Collaboration wasn’t just between event committee members—Begley and Van Eeden Hill also looked to the event’s speakers and their supplier partners for creative ideas as well. 

    “As planners, we’re always at our own meetings,” Van Eeden Hill said. “We don’t always get an opportunity to really go out and see what’s going on, so when you talk to your suppliers, and ask ‘Hey what’s the new set? What’s everyone doing differently?’ That’s a great way to get those ideas.” 


    Push the Envelope

    Begley and Van Eeden Hill agreed that the planning of past TECs had one thing in common—similarity. There was nothing unique about them—nothing that made the attendees uncomfortable. They decided right out of the gate they wanted TEC 2012 to be different. 

    “It was funny to see people walk in the room, scan the room and see that there are no banquet rounds, that there’s actually bean bags and funky couches, and they all thought, ‘Where am I going to sit?’” Begley said. 

    For this planning duo, the “old-school” way of setting a room banquet-style and hiring a speaker to simply talk to audience from behind a podium wasn’t going to cut it. 

    “We are bound to get some negative feedback,” Begley said. “But I think it would actually be a compliment if we pushed someone beyond their comfort zone.”


    Improvise Onsite

    Not everything went according to plan on site, though—when does it ever?

    The key, the organizers said, is to go with the flow and think on your feet, and most importantly, don’t be afraid to fail.

    One particular flub came during the “tour sessions.” Begley and Van Eeden Hill had coordinated a series of concurrent tours that would feature the Dallas Convention Center and the newly built, attached Omni Convention Center Hotel. On one tour, planners could tour the Dallas Convention center and then brainstorm in a roundtable setting about how to make the transition from planning meetings in hotels to meeting in convention centers. 

    “Once we got over to the convention center and did a poll of who was on the tour, there wasn’t a need for us to have that conversation,” Begley said. “The planners in the group were already meeting in convention centers. The takeaway for us was that we had to give attendees what they wanted, and they wanted to know what the convention center had to offer them. The scope of that session changed on the fly and I threw out all my roundtable questions, and we went with the audience questions. It ended up a very successful event, it just was not what we had planned.”

    That’s okay, though. Don’t be so married to your idea that your attendees’ needs get lost along the way, Begley suggests.


    Leave a Positive Impact

    As little as five years ago, event organizers were trying to avoid having to plan a community service project, and attendees used that block in the schedule as free time to check email rather than get involved. Today, organizers are coming up with creative ways to leave a positive impact on local communities and attendees are excited to get involved.

    “The Art of Meeting” was the theme of TEC 2012, so it only made sense to give back to an organization dedicated to fostering the arts in the community.

    TEC attendees were asked to bring art supplies with them to donate to the Achievement Center of Texas, an organization that helps people with disabilities express themselves through art. 

    But, Begley and Van Eeden Hill didn’t stop there. Besides collecting more than $1,000 worth of art supplies, they coordinated a “special delivery” to the Achievement Center’s CEO at the event’s closing luncheon, so attendees could see and hear first hand how their donations would leave a positive impact.

    “You have changed lives with these supplies,” said Marilynne Serie, executive director of the Achievement Center of Texas. “The supplies are a godsend for the people we serve and to our organization’s efforts.”

    Having the community organization tell their story (albeit briefly) at the event turned the donation of simple art supplies into a human story—touching the hearts of those in attendance. 

    Don’t Miss TEC 2013!

    Regardless of which MPI chapter you call home, the 2013 Texas Education Conference is going to be worth the trip to San Antonio, November 21-22. Add it to your calendar—it’s one you don’t want to miss!

    Editor’s Note

    I’d like to personally thank TEC 2012 event organizers Mandy Begley and Paulina Van Eeden Hill for the invite to attend the conference, and I’d also like to recognize all the wonderful and passionate members of the Texas Hill Country Chapter (and other MPI chapters as well) who were in attendance. You epitomized what the MPI community is all about—education, networking and leaving a positive mark on the community. Thank you.

    Photos compliment of the Texas Hill Country Chapter.




  • Posted by Jason Hensel at
    12:00AM 04/30/2013 0 Comments

    Tips on How to be More Influential

    Not long after the April issue of One+ that featured nine influential meeting professionals shaping the industry arrived in mailboxes, TIME magazine released its annual “100 Most Influential People in the World” list. Surely, we influenced TIME, right?

    All kidding aside, the topic of influence is a hot one. It’s no stretch to imagine that individuals want to feel important. And often, you may not feel influential, but rather that you’re the one being influenced. While that’s a valid feeling, it might not be true, unless you’re a hermit holed up in a cave away from human contact. Just being alive influences nature…but I digress.

    Let’s focus, then, on how you can feel more influential. 

    Author Jeff Goins suggests a simple way to influence people.

    “Anyone can be a leader—sounds easy, right?” he said. “Well, it’s not. Because most people aren’t willing to do the one thing to grow their influence. So what do the world’s best leaders know that the rest of us don’t? And how do you become an influencer without feeling like a sleazy salesman?”

    According to Goins, the answer is simple: Just ask them.

    “There are leaders out there, waiting for you to connect with those who are bold enough to ask,” Goins said. “We humans have a bad habit of talking ourselves out of greatness. We doubt ourselves, thinking we don’t have what it takes. We give in to fear and sabotage ourselves before we even begin. We are our own worst enemy.”

    Goins’ best recommendation is that you don’t think of influence as getting someone to do something for you. Instead, help people. 

    “I slay the dragon of insecurity and make bold, but humble, asks,” he said. “I invite someone to breakfast or coffee. I ask for a few minutes to chat on the phone. I listen, smile and thank them.”

    Helping people falls into the “liking” category of Robert Cialdini’s “Six Principles of Influence” research. Through several studies, Cialdini showed that there are six ways people can influence others:

    • Reciprocity—return favors, treat others as they treat you
    • Commitment and Consistency—we desire to be consistent
    • Social Proof—we are influenced by those similar to ourselves
    • Liking—we are influenced by people we like and respect
    • Authority—we are influenced by those in positions of power
    • Scarcity—we are influenced by limited availability

    There are other ways you can become influential, depending on how many people you choose to work with. 

    “You could work with one other person, maximizing your influence and effectiveness for that one person,” said author and meeting professional Adrian Segar. “In one-to-one work, you can adjust the amount of detail and depth, level of sophistication, optimum environment and speed at which you interact to create the best possible circumstances for appropriate learning and problem solving.”

    Segar suggests you could also work with a group of people.

    “A small group can be a marvelous place for people to learn, with your contribution immediately available to all and easy access to clarification and further learning through feedback, questions and sparked conversations,” he said. “Perhaps your words of wisdom are more relevant to some in the group than others, but what you say is reaching a wider audience.”

    These two scenarios raise a good question: Do you want a deep influence or a wide influence?

    “Getting the balance right between depth and breadth is a personal choice—there is no one right answer,” Segar said. “Your optimum balance between depth and breadth may change over time. So evaluate it regularly as part of your regular work life review.”

    Influence, then, is not so much a skill as it is a mindset. Becoming more mindful of your thoughts, actions and outcomes will lead you to a greater understanding of yourself, which is the greatest influence you can offer the world. 




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