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  • Posted by Jason Hensel at
    12:00AM 05/24/2013 0 Comments

    5 Easy Tips for Using Social Media to Drive Sales

    Social media is not something to be scared of. It’s not something for those young whippersnappers. It’s not a passing fad. It’s here, it’s now and it’s not going away.

    Once you embrace it, engage with it and really get your hands dirty with it, you’ll see that it’s a great tool, especially if you’re in sales. In fact, a recent study shows that 78 percent of salespeople who use social media outsell their peers.

    How do you get in on that bank? Forbes offers five ways:

    Join a social media community and play nice—“Without misrepresenting yourself, create a persona that’s likeable and trustworthy within that community,” said Janet Fouts, a social media coach and chief executive of Tatu Digital Media. “If I think you’re a jerk when I see you on a social media site, I’m not going to do business with you.”

    Figure out where your prospects are pooling—Facebook, LinkedIn and Twitter are the three biggest channels, but consider blogs, chat rooms and comment sections, too. “Find out where your market is having conversations first, and then go there,” Fouts said.

    Get yourself connected—“Conduct a search on each social networking website or use a resource like socialmention.com to find people who are talking about your industry or using related keywords,” Fouts said. “Then comment on their posts, ‘retweet’ them, answer a question or share something they say. By contributing to their conversation you add value to their network.”

    Work on relationship building—It is no secret that sales rely on relationships. Without a good relationship, there won’t be any ongoing business conducted. The key is to listen. “People share a lot of information, and if you monitor and listen to what they are saying, you will eventually be able to engage in a meaningful conversation with them,” Fouts said. Which leads us to…

    Employ conversations—“If you just write them a message with a pitch and a link to your website, they will be uninterested,” Fouts said. “If you say, ‘Here are some solutions to your problem, maybe my product or service can help,’ they will know you care about them.”

    Now that you have some steps, let’s look at that study to reinforce using social media for sales. 

    Mark Fidelman reports for Forbes that more than half (54 percent) of the study’s participants who engage with social media “tracked their social media usage back to at least one closed deal.”

    “Over 40 percent said they closed between two and five deals as a result of social media and more than 10 percent of the respondents said, ‘Yes, it directly contributes to my closes,” Fidelman reported. 

    Do you use social media as part of your sales process? How does it affect your results? Please let us know in the comments. 




  • Posted by Jason Hensel at
    12:00AM 05/13/2013 2 Comments

    What Are Stories Good For?

    The human side of stories often gets lost in this era of big data and analytics. However, those human-based stories are the ones we remember the most. And there’s a reason why, says Ira Glass, host of This American Life on National Public Radio.

    “[In news] the serious and the funny are never allowed to collide,” he said during a keynote speech at the 2007 Gel Conference. “If they were allowed to touch, it would be like matter and anti-matter. They’re kept separate, and it’s such a failure of craft. There’s a fake gravitas that’s sold in the aesthetic of the news. Most broadcast journalism makes the world seem much smaller than it is. By making stories whose aesthetic is surprise, it’s reasserting the world to its proper size. The world is a place where surprise, pleasure, joy and humor exist. It makes things hopeful. The funny moment is often the most revealing.”

    Glass says his program aims to portray people at exactly human scale, and that is what makes the stories good. 

    “In its most basic form, a story is just a sequence of actions,” he said. “It’s not about logic. It’s not about argument. It’s about motion. It’s not about reason in any way. Narrative raises questions and answers them.”

    Raising questions and answering them creates empathy, which is what stories are good for. 

    “When a story gets inside of us, it makes us less crazy,” Glass said. “There has to be a person’s story that you hear where finally you get a picture in your head of this is what it would be like to be that person.”

    By creating empathy, we become better humans, transforming our lives to include much more of the world than our narrow viewpoint. That is why stories matter. 

    Below is the full video of Glass’ speech. I encourage you to listen to it for its inspiring and entertaining content. And please let us know in the comments how stories have transformed your life.





  • Posted by Jason Hensel at
    12:00AM 04/30/2013 0 Comments

    Tips on How to be More Influential

    Not long after the April issue of One+ that featured nine influential meeting professionals shaping the industry arrived in mailboxes, TIME magazine released its annual “100 Most Influential People in the World” list. Surely, we influenced TIME, right?

    All kidding aside, the topic of influence is a hot one. It’s no stretch to imagine that individuals want to feel important. And often, you may not feel influential, but rather that you’re the one being influenced. While that’s a valid feeling, it might not be true, unless you’re a hermit holed up in a cave away from human contact. Just being alive influences nature…but I digress.

    Let’s focus, then, on how you can feel more influential. 

    Author Jeff Goins suggests a simple way to influence people.

    “Anyone can be a leader—sounds easy, right?” he said. “Well, it’s not. Because most people aren’t willing to do the one thing to grow their influence. So what do the world’s best leaders know that the rest of us don’t? And how do you become an influencer without feeling like a sleazy salesman?”

    According to Goins, the answer is simple: Just ask them.

    “There are leaders out there, waiting for you to connect with those who are bold enough to ask,” Goins said. “We humans have a bad habit of talking ourselves out of greatness. We doubt ourselves, thinking we don’t have what it takes. We give in to fear and sabotage ourselves before we even begin. We are our own worst enemy.”

    Goins’ best recommendation is that you don’t think of influence as getting someone to do something for you. Instead, help people. 

    “I slay the dragon of insecurity and make bold, but humble, asks,” he said. “I invite someone to breakfast or coffee. I ask for a few minutes to chat on the phone. I listen, smile and thank them.”

    Helping people falls into the “liking” category of Robert Cialdini’s “Six Principles of Influence” research. Through several studies, Cialdini showed that there are six ways people can influence others:

    • Reciprocity—return favors, treat others as they treat you
    • Commitment and Consistency—we desire to be consistent
    • Social Proof—we are influenced by those similar to ourselves
    • Liking—we are influenced by people we like and respect
    • Authority—we are influenced by those in positions of power
    • Scarcity—we are influenced by limited availability

    There are other ways you can become influential, depending on how many people you choose to work with. 

    “You could work with one other person, maximizing your influence and effectiveness for that one person,” said author and meeting professional Adrian Segar. “In one-to-one work, you can adjust the amount of detail and depth, level of sophistication, optimum environment and speed at which you interact to create the best possible circumstances for appropriate learning and problem solving.”

    Segar suggests you could also work with a group of people.

    “A small group can be a marvelous place for people to learn, with your contribution immediately available to all and easy access to clarification and further learning through feedback, questions and sparked conversations,” he said. “Perhaps your words of wisdom are more relevant to some in the group than others, but what you say is reaching a wider audience.”

    These two scenarios raise a good question: Do you want a deep influence or a wide influence?

    “Getting the balance right between depth and breadth is a personal choice—there is no one right answer,” Segar said. “Your optimum balance between depth and breadth may change over time. So evaluate it regularly as part of your regular work life review.”

    Influence, then, is not so much a skill as it is a mindset. Becoming more mindful of your thoughts, actions and outcomes will lead you to a greater understanding of yourself, which is the greatest influence you can offer the world. 




  • Posted by Jason Hensel at
    12:00AM 04/22/2013 0 Comments

    How Bloggers Can Help Build Your Business

    Mashable published an interesting story last month about how a small satchel company used Google to build its business. The part that stood out to me, though, concerned blogging, specifically working with blog writers. 

    “Over the years, [Julie] Deane aggressively worked with fashion bloggers and prominent fashionistas, sponsoring giveaways and gifting satchels, which yielded organic buzz,” Lauren Drell wrote. “Over the years, Cambridge Satchel built strong relationships with these bloggers—even asking them what color satchels the company should make next—and these relationships enabled the brand to skirt traditional advertising. Fully embraced as a fashion obsession, Cambridge Satchels grew thanks to social media and word of mouth, especially via blogs.”

    It’s been shown time and time again that writing a blog can help grow your business and personal brand. Don’t believe me? Conduct an Internet search of “benefits of blogging,” and you’ll receive around 39 million results. Or just check out the MPI Chicago Area Chapter’s great blog entries about, well, blogging. 

    However, if you’re not a writer, bloggers can help your business, too. Chris Brogan offers some great suggestions on how you can reach out to bloggers to help promote your business or service.

    • Do your homework, because “all bloggers aren’t the same.”
    • Be there before the sale, because “if you want people to write about you, they should probably know about you first.”
    • Make it easy and “deliver tons of information and preparation.”
    • Ask the right questions, because they “might let you have some guidance on how the blogger acts.”
    • Above all else, don’t push, “and just accept that sometimes the story doesn’t hit.”
    • After you’ve reached out to bloggers and built a good relationship with them, consider how you can pay them back for helping grow your business. 

    For example, Deane set aside the lower level of her new brick-and-mortar store in London for bloggers.

    “I really feel very strongly that the bloggers are the people who started my business,” she told Drell. “They’re a group of people who don’t have offices, and you’ll see them at New York and London Fashion Week sitting in Starbucks writing their pieces.” 

    Drell writes that now bloggers will have a place where they can write stories, surf the Internet and socialize in Deane’s store. 

    “I’m really excited about the lounge because it feels like a tangible way to thank the community that has helped me so much,” Deane told Drell.

    What are your tips for successfully working with bloggers? Please share them in the comments.




  • Posted by Jason Hensel at
    12:00AM 04/15/2013 0 Comments

    How Associations Can Help Your Career

    A co-worker passed along an article the other day titled “10 ‘Sit Up Straight’ Exercises to De-slump Your Career.” It included tips such as “make learning a priority,” “adopt an attitude of gratitude” and “pay attention when people make suggestions.”

    Once suggestion, though, really stood out to us: “Join an industry association.” The article says that the “payoff in terms of networking opportunities, early insights on industry developments and heads-up on emerging opportunities will be invaluable.”

    Of course we agree with that statement, and it’s not just individuals who benefit from joining industry associations. 

    “Membership in trade associations not only benefits employees of your company, but it also projects a positive image of your firm to your customers,” said Betsy Demitropoulos, senior editor of American Business Magazine. “Membership in associations shows a business’ initiative, its engagement in a particular trade and its commitment to staying abreast of current developments in the market.”

    Staying abreast of current trends is one of the many valuable benefits of joining (or retaining) MPI membership.

    “The value of joining an association, especially MPI, allows you access to 24/7/365 learning from more than 190 education sessions that can count toward clock hours for your CMP,” said Brad C. Shanklin, IOM, MPI senior director of chapters and member services. “MPI also provides you with access to a 20,000-member global community comprised of powerful decision makers representing 67 percent of Fortune 100 companies. Through your membership, you can make crucial connections to people, ideas and marketplaces that can take your career and your business to the next level.”

    So, help take your career and business to the next level and please join or renew your MPI membership. And while you’re at it, consider volunteering with your chapter. Applications close this Friday, April 19.




  • Posted by Jason Hensel at
    12:00AM 03/29/2013 1 Comments

    Why Mindfulness Matters

    In a recent blog entry about staying healthy on the road, Charles Massey, CMP, said, “Know your limitations.” That got me to thinking about mindfulness, about how knowing yourself is the best defense against bad choices. Being more mindful isn’t just about health, though. It can be applied to many aspects of life.

    For example, researchers at the University of California, Santa Barbara found that even a brief mindfulness training program can help curb wandering minds and improve cognitive abilities. Imagine having attendees meditate before a full day of sessions. Perhaps that would help them remember what they learned as well as get their minds prepared to receive new content. 

    Another study from Washington University in St. Louis shows that mindfulness can help you learn more about your own personality. Erika Carlson, a psychological scientist at the university, says that attention and nonjudgmental observation -- two traits of mindfulness -- can overcome challenges of knowing ourselves. Once again, it takes some training. Being aware of yourself and your thoughts and actions all the time isn’t easy. 

    There’s also a study of Belgian students showing that mindfulness can help alleviate depression, anxiety and stress -- mindfulness training reduced depression by 6 percent, and it stayed at that level after a six-month follow-up. 

    The meeting profession is hard. Knowing this and knowing yourself can help with overcoming depression and stress. Taking time to reflect is one of the best things you can do for your health and career. 

    Finally, if you’d like to read something fun about mindfulness, check out Mastermind: How to Think Like Sherlock Holmes by Maria Konnikova. The book explains how you can train yourself to be more mindful and less controlled by feelings and routines. It’s a great read, and interesting, especially if you’re a Holmes fan. 

    Are you a mindful person? If so, what are your suggestions on how to be more so? Please let us know in the comments. 




  • Posted by Jason Hensel at
    12:00AM 03/29/2013 1 Comments

    Ways to Stay Healthy While On the Road

    University of Colorado Boulder researchers recently released a study showing that sleeping only five hours a night and having unlimited access to food can cause people to gain almost two pounds of weight a week. The study suggests that getting more sleep could help curtail the obesity epidemic.

    “I don’t think extra sleep by itself is going to lead to weight loss,” said Kenneth Wright, director of the university’s Sleep and Chronobiology Laboratory, which led the study. “Problems with weight gain and obesity are much more complex than that. But I think it could help. If we can incorporate healthy sleep into weight-loss and weight-maintenance programs, our findings suggest that it may assist people to obtain a healthier weight.”

    The researchers found that staying awake longer requires more energy; however, the quantity of food consumed by the study participants offsets the extra calories burned. 

    “Just getting less sleep, by itself, is not going to lead to weight gain,” Wright said. “But when people get insufficient sleep, it leads them to eat more than they actually need.”

    Meeting professionals are a ripe workforce for insufficient sleep. Planning and supplying meetings and events can tax even the most healthy individual. There are ways, though, you can keep your body healthy and your well-being in shape. 

    “For me, a hotel with a 24-hour gym is a must,” said Charles Massey, CMP, founder and CEO of SYNAXIS Meetings & Events. “On site and when travelling on a ‘regular’ business trip (whatever that is) I try to get at least 30 minutes worth of cardio plus some stretches in every morning. Some mornings, that might require getting up at 4 a.m.”

    Massey says hydration is key to keeping healthy.

    “I also make sure to drink lots of water, especially when I’m going to be walking several miles each day in a convention center or hotel,” he said. “In addition, I make sure to pack lots of EmergenC and Berocca (water soluble vitamin B-complex) and mix it with my water and also keep it handy for when I ‘crash’ in the afternoon. It’s much better than caffeine (although I do get plenty of that in the morning, albeit with green tea).” 

    And then there’s the sleep component. 

    “Get sufficient sleep (which for me is 5 hours) and take breaks when you can,” Massey said. “Luckily our onsite teams are ‘cross trained’ so we can cover for each other when one of us needs to take a break. And don’t over do it with alcohol (often easier said than done in our industry). Know your limitations. For me, I know that I am the early bird and some of my colleagues are night owls, so we schedule ourselves onsite accordingly.”

    Massey is great at keeping healthy on the road. Are you? How do you stay healthy while planning and producing meetings and events? Please let us know your tips in the comments.




  • Posted by Michael Pinchera at
    12:00AM 02/26/2013 1 Comments

    TED2013 is a Go!

    TED2013 is going on right now (and where are you?).

    As always, there will be a bevy of amazing speakers and topics presented in quick-hit sessions, but this year—with a record 70 speakers—the time-per-speaker has been cut from 18 minutes down to 9-12 minutes, according to Wired.com.

    You may or may not want to watch all 70 of those presentations, but while waiting for the sessions to be posted online, why don’t you read the original One+ profiles of a couple of this year’s speakers?

    Lakshmi Pratury: host of The INK Conference and co-host of TEDIndia 2009

    Jennifer Granholm: former governor of Michigan

    And while I’m on the TED drum, might I suggest you read or re-read our profiles of organizers for TEDx regional events?

    Image: (CC) TED Conference




  • Posted by Jason Hensel at
    12:00AM 02/14/2013 0 Comments

    How to Avoid Being BlindSided by Unexpected Challenges

    Not every company has an Iron Man, but many have a Tony Stark—a highly powerful, intensely-focused individual who often ignores risk in order to achieve his or her goals.

    That’s usually a good thing—as long as companies make sure to also hire a Pepper Potts to keep their powerful leaders grounded, according to new research co-authored by a Brigham Young University (BYU) business professor.

    Katie Liljenquist

    Katie Liljenquist

    “Organizations need to anticipate the tendency of their most powerful members to leap without looking,” said study co-author Katie Liljenquist, a professor of organizational leadership at BYU's Marriott School of Management. “The remedy is to surround them with people who can see other angles, or can play a devil’s advocate role to point out risk. Interestingly, it is the low-power members of the organization who are best equipped to do this.”

    The study, appearing online ahead of print in the Journal of Experimental Social Psychology, found that powerful people are less likely to see constraints in pursuing their goals. Meanwhile, their low-power counterparts are more aware of the risks around them.

    Liljenquist says the phenomenon mirrors the animal kingdom: Predators have evolved to have an extremely narrow eye focus for tracking prey, but this compromises their peripheral vision. Meanwhile, prey animals sacrifice such visual focus for more sensitive peripheral vision that tracks movement and potential threats in the surrounding environment.

    “In business settings you need both,” Liljenquist said. “You need the people with that unfettered confidence and optimism and the willingness to take big risks, but you need those low-power individuals who say, ‘Hey wait a second. Let’s identify the pitfalls.’”

    Donald Trump is a perfect example of a leader whose confidence guides business decisions. During the first season of his reality show, The Apprentice, Trump offered the winner a chance to manage the construction of the Trump Tower in Chicago—even though the tower hadn’t been fully approved yet.

    “Trump didn’t even have clearance to build that tower yet,” said study lead author Jennifer Whitson. “It was that incredible confidence. He didn’t have all his ducks in a row yet, but he acted—and it worked out for him.”

    Liljenquist says that failure to consider constraints can carry weighty repercussions, such as the housing market crises and bank failures of 2008 that caused the worst economic recession since the 1920s.

    “Although blindness to constraints may make the powerful more willing to pursue their goals, their willingness to leap before they look may also sow the seeds of their own fall and the fall of those who depend on them,” she said. “Power often perpetuates itself and can lead to great things, but when powerful people are blind-sided by unexpected challenges, they may crash and burn.” 

    The 1986 Challenger Space Shuttle disaster is a classic example of how power can be blinding. On that fateful day, powerful individuals doggedly pursued launch while ignoring the low-power employees who tried to be a voice of warning about the possibility of mechanical failures.

    The study was led by Whitson, an assistant professor of business at the University of Texas at Austin’s McCombs School of Business. Other contributing researchers are from Columbia University, New York University, Stanford University and the University of Colorado-Boulder.

    (Story materials and images from BYU.)




  • Posted by Jason Hensel at
    12:00AM 01/30/2013 3 Comments

    Why Eating While Negotiating is Valuable

    Whenever I think of negotiating or trying to broker a deal, I think of an old episode of The Office. In this one particular episode, the characters Jan and Michael are planning to meet with a client. The original meeting location was to take place at a hotel. However, Michael changes the location to a Chili's, much to Jan's chagrin. Michael and the client bond over food and drinks, and in the end the deal is closed. 

    What is it about food that helps with meetings? In an interesting study conducted by Lakshmi Balachandra, an assistant professor of entrepreneurship at Babson College and a fellow at the Women and Public Policy Program at the Harvard Kennedy School of Government, it was found that "eating while deciding important matters offers profitable, measurable benefits through mutually productive discussions."

    Why, though?

    "There may be biological factors at work," Balachandra wrote on the Harvard Business Review blog. "When the negotiators in my first two studies ate, they immediately increased their glucose levels. Research has shown that the consumption of glucose enhances complex brain activities, bolstering self-control and regulating prejudice and aggressive behaviors. Other research has shown that unconscious mimicking behaviors of others leads to increased pro-social behaviors; when individuals eat together they enact the same movements. This unconscious mimicking of each other may induce positive feelings towards both the other party and the matter under discussion."

    Why you should eat while you negotiate

    Why you should eat while you negotiate

    Please check out Balachandra's blog entry for more details of the study. And remember, lunch with another may just be the best business or career move you could make for yourself.




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