Log in to your account
 
Industry Trends
  • Posted by Jason Hensel at
    12:00AM 04/30/2013 0 Comments

    Tips on How to be More Influential

    Not long after the April issue of One+ that featured nine influential meeting professionals shaping the industry arrived in mailboxes, TIME magazine released its annual “100 Most Influential People in the World” list. Surely, we influenced TIME, right?

    All kidding aside, the topic of influence is a hot one. It’s no stretch to imagine that individuals want to feel important. And often, you may not feel influential, but rather that you’re the one being influenced. While that’s a valid feeling, it might not be true, unless you’re a hermit holed up in a cave away from human contact. Just being alive influences nature…but I digress.

    Let’s focus, then, on how you can feel more influential. 

    Author Jeff Goins suggests a simple way to influence people.

    “Anyone can be a leader—sounds easy, right?” he said. “Well, it’s not. Because most people aren’t willing to do the one thing to grow their influence. So what do the world’s best leaders know that the rest of us don’t? And how do you become an influencer without feeling like a sleazy salesman?”

    According to Goins, the answer is simple: Just ask them.

    “There are leaders out there, waiting for you to connect with those who are bold enough to ask,” Goins said. “We humans have a bad habit of talking ourselves out of greatness. We doubt ourselves, thinking we don’t have what it takes. We give in to fear and sabotage ourselves before we even begin. We are our own worst enemy.”

    Goins’ best recommendation is that you don’t think of influence as getting someone to do something for you. Instead, help people. 

    “I slay the dragon of insecurity and make bold, but humble, asks,” he said. “I invite someone to breakfast or coffee. I ask for a few minutes to chat on the phone. I listen, smile and thank them.”

    Helping people falls into the “liking” category of Robert Cialdini’s “Six Principles of Influence” research. Through several studies, Cialdini showed that there are six ways people can influence others:

    • Reciprocity—return favors, treat others as they treat you
    • Commitment and Consistency—we desire to be consistent
    • Social Proof—we are influenced by those similar to ourselves
    • Liking—we are influenced by people we like and respect
    • Authority—we are influenced by those in positions of power
    • Scarcity—we are influenced by limited availability

    There are other ways you can become influential, depending on how many people you choose to work with. 

    “You could work with one other person, maximizing your influence and effectiveness for that one person,” said author and meeting professional Adrian Segar. “In one-to-one work, you can adjust the amount of detail and depth, level of sophistication, optimum environment and speed at which you interact to create the best possible circumstances for appropriate learning and problem solving.”

    Segar suggests you could also work with a group of people.

    “A small group can be a marvelous place for people to learn, with your contribution immediately available to all and easy access to clarification and further learning through feedback, questions and sparked conversations,” he said. “Perhaps your words of wisdom are more relevant to some in the group than others, but what you say is reaching a wider audience.”

    These two scenarios raise a good question: Do you want a deep influence or a wide influence?

    “Getting the balance right between depth and breadth is a personal choice—there is no one right answer,” Segar said. “Your optimum balance between depth and breadth may change over time. So evaluate it regularly as part of your regular work life review.”

    Influence, then, is not so much a skill as it is a mindset. Becoming more mindful of your thoughts, actions and outcomes will lead you to a greater understanding of yourself, which is the greatest influence you can offer the world. 




  • Posted by Jason Hensel at
    12:00AM 04/22/2013 0 Comments

    How Bloggers Can Help Build Your Business

    Mashable published an interesting story last month about how a small satchel company used Google to build its business. The part that stood out to me, though, concerned blogging, specifically working with blog writers. 

    “Over the years, [Julie] Deane aggressively worked with fashion bloggers and prominent fashionistas, sponsoring giveaways and gifting satchels, which yielded organic buzz,” Lauren Drell wrote. “Over the years, Cambridge Satchel built strong relationships with these bloggers—even asking them what color satchels the company should make next—and these relationships enabled the brand to skirt traditional advertising. Fully embraced as a fashion obsession, Cambridge Satchels grew thanks to social media and word of mouth, especially via blogs.”

    It’s been shown time and time again that writing a blog can help grow your business and personal brand. Don’t believe me? Conduct an Internet search of “benefits of blogging,” and you’ll receive around 39 million results. Or just check out the MPI Chicago Area Chapter’s great blog entries about, well, blogging. 

    However, if you’re not a writer, bloggers can help your business, too. Chris Brogan offers some great suggestions on how you can reach out to bloggers to help promote your business or service.

    • Do your homework, because “all bloggers aren’t the same.”
    • Be there before the sale, because “if you want people to write about you, they should probably know about you first.”
    • Make it easy and “deliver tons of information and preparation.”
    • Ask the right questions, because they “might let you have some guidance on how the blogger acts.”
    • Above all else, don’t push, “and just accept that sometimes the story doesn’t hit.”
    • After you’ve reached out to bloggers and built a good relationship with them, consider how you can pay them back for helping grow your business. 

    For example, Deane set aside the lower level of her new brick-and-mortar store in London for bloggers.

    “I really feel very strongly that the bloggers are the people who started my business,” she told Drell. “They’re a group of people who don’t have offices, and you’ll see them at New York and London Fashion Week sitting in Starbucks writing their pieces.” 

    Drell writes that now bloggers will have a place where they can write stories, surf the Internet and socialize in Deane’s store. 

    “I’m really excited about the lounge because it feels like a tangible way to thank the community that has helped me so much,” Deane told Drell.

    What are your tips for successfully working with bloggers? Please share them in the comments.




  • Posted by Jason Hensel at
    12:00AM 03/18/2013 2 Comments

    Could the GSA’s New Program Affect the Industry?

    You may have heard the news by now. If not, though, let me catch you up. FCW recently reported that the General Services Administration (GSA) is considering implementing a Meetings Management Program (MMP) for itself.

    “The MMP would offer a disciplined, enterprise-wide approach to managing conferences and events, including the activities, processes, suppliers and data regarding the meetings,” Matthew Weigelt reported. “The program would aim to save money, mitigate risk and improve meetings overall. The scope of the services, or level of complexity an agency orders, would be based on each agency’s own requirements.”

    What could this mean for the industry at large?

    “When the GSA scandal broke, we all questioned why the agency wasn’t responding with data showing that its meeting was worth the spend,” said Jessie States, MPI’s content and education manager. “The lack of this information directly reflected our own research—that less than five percent of meetings are measured for business value. But we’re seeing more interest in this area. Measurement and strategic meetings management sessions are becoming more popular among our members and at our partner events. It’s with this knowledge that I’m pleased, but not necessarily surprised, by the news that GSA has launched an MMP. The next time taxpayers question a GSA events’ necessity, the agency will have the facts it needs to present a business case.”

    GSA officials wrote in a Request for Information that the corporate world has adopted meeting management programs, and that they’re seeking to see how a similar program would work on the federal level.

    “A MMP would afford a government agency the ability to tailor meetings management to meet their needs while controlling meeting spend, and consolidating meeting and event planning into a centralized planning office,” the RFI says. “MMP offers a comprehensive approach to what has been a decentralized function.”

    GSA’s direction toward centralization is a positive step forward, says Roger Rickard, founder of Voices In Advocacy and president of Revent. 

    “Any attempt by government to become more efficient and effective in the meeting process should be seen as a positive sign that GSA understands the organizational value of face-to-face engagement,” he said.

    Still, contracting services may not be the best approach.

    “There are so many highly qualified federal government planners—some with CMPs, some with CGMPs—who could do this versus contracting it out,” said Joan Eisenstodt of Eisenstodt Associates LLC. “If I understand what was written, they want to contract this, thinking it will save money. Why in the world would they do that when most government contractors have mark-up on their prices, when the Feds have qualified people, when, through the Society of Government Meeting Professionals, they could get assistance to put internal staff in place?”

    That’s a great question, and one of many to consider about this topic. What do you think? Please let us know in the comments. 




  • Posted by Jason Hensel at
    12:00AM 02/28/2013 0 Comments

    What the Sequestration Means for Our Industry

    The U.S. sequestration is upon us, and both major political parties are working hard at addressing automatic, massive government budget cuts scheduled to take effect March 1. What does this mean for the meeting and event industry?

    Well, for example, fewer TSA agents may mean longer wait times at security checkpoints. Fewer air traffic controllers may mean fewer flights to destinations. Staff reductions at the USDA may mean higher food prices. All these disruptions have the ability to affect the industry that would make it harder for meeting professionals to do their jobs.

    “Having just returned from an international meeting and having to wait in line for customs, I dread the thought of increasing the wait times due to layoffs attributed to the sequestration,” said Julie B. Walker, CMP, president of CHOICE Meetings and a member of the MPI Middle Pennsylvania Chapter. “I have several international meetings coming up, and they would be impacted by an increase in the wait time for customs. CBP [U.S. Customs and Border Protection] staffing levels already seemed to be stretched thin—it’s hard to imagine they’ll be cut even further.”

    Walker also says increased wait times in security lines will have a direct impact on her upcoming domestic meetings.

    “We will likely need to adjust our agendas and end our meetings earlier to allow for extra time at the airport to clear security,” she said. “I will be monitoring this issue closely so that I can plan proactively for our meeting attendees.”

    Not everyone is sold on the potential negative effects of the sequestration, however.

    “If you decided that next year you were going to spend $100 more on eating out at restaurants, but instead decided you were only going to spend $95 more next year—that is the type of cut we are talking about,” said Steve Collins, president and owner of Resort Meeting Source in Denver, Colorado. “I believe government budgets have been going up about 8 percent per year (or more), and this means they will only go up about 6 percent. If we are able to fund operations at all of these airports now—and spending will still be higher (just not quite as much higher) next year—why would we not be able to fund these airports next year, as well?”

    But what about proposed airport closures? Collins says they are most likely not going to affect airports that most meeting attendees use.

    “The vast majority of them are small general aviation (private plane) airports with no commercial flights,” he said. 

    Still, a job loss is one less person contributing to the country’s bottom line. 

    “The economic growth rate may grow at 1 percent to 2 percent instead of the 3+ percent that we have been trending over the last two years,” said Tamela Blalock, MTA, CMP, manager of consulting services at Courtesy Associates and a member of the MPI Potomac Chapter. “The implication of this one is that the ADR (average daily rate) may grow slower or even flatten on the incline that has been projected for 2013 and beyond. If the growth of the economy flat lines, then there is less support to increase the ADR at the current rate because there will be another major market correction.”

    Although the sequestration cuts go into effect on March 1, all funding expires on March 27. 

    “It is impossible to know exactly what changes will be made by March 27,” Blalock said. “There will be changes and there will be cuts. The nicest way to say this is that as meeting planners and suppliers you must follow each detail of these changes. The sequestration is a living document. A more dramatic way to say it is that the pain to come is a moving target. Our industry will be affected, it is not certain how just yet.”

    For a more in-depth look at this topic, please read Blalock’s “7 Ways the Sequester Could Impact Your Meetings” and share your thoughts and concerns in the comments section about the sequestration.

    You Might Also Like

    "Airports Prepare for Flight Delays, Long Security Lines" (USA Today)
    "Flight Delays, Long Lines Predicted for Travelers Due to Sequester" (U.S. Travel Association)




  • Posted by Jason Hensel at
    12:00AM 02/08/2013 0 Comments

    The 10 Most Expensive Cities for Hotels

    Moscow hotels are the most expensive in the world for business travelers, according to the latest annual hotel survey from Hogg Robinson Group (HRG). This makes a nine-year streak for them, with hotel rates increasing 4 percent in 2012.  

    Around the world, overall rates increased by 1.4 percent, compared to 1 percent the previous year. Thirty-two of 55 cities with top hotel rates showed a year-on-year increase in local currency rate in 2012, compared with just 23 of 55 cities in 2011.

    Brazil’s major metropolitan cities, Rio de Janeiro and Sao Paulo, showed the highest room rate increases, at 19 percent and 15 percent respectively in local currency. Latin America is showing strong growth in business travel, and of the top five cities with the highest rate increases, three were from the region. 

    The U.S. as a whole recorded increased room rates as key cities such as San Francisco and Atlanta hosted strong convention business. The one exception was Washington, D.C., where rates dropped by 14 percent as corporate demand softened.

    Hotel rates grew significantly in several cities across the U.K., including in Belfast where average room rates grew 8 percent, and in London, Aberdeen and Liverpool, where average room rates grew by 5 percent. The London hotel market demonstrated resilience in the face of global economic turmoil, aided by the 2012 Olympic Games and Jubilee demand. 

    Here are the top 10 cities for most expensive hotels for business travelers:  

    1. Moscow
    2. Lagos
    3. New York City
    4. Hong Kong
    5. Zurich
    6. Geneva
    7. Rio de Janeiro
    8. Paris
    9. Sydney
    10. Stockholm




  • Posted by Jason Hensel at
    12:00AM 01/18/2013 0 Comments

    Business Travel Confidence on the Rise

    Business travel spending growth slowed through the tail end of 2012 as companies postponed critical investment decisions until after the U.S. presidential election and Congressional debate on the fiscal cliff. However, the business travel forecast for 2013 should be more positive, provided there is continued easing of economic and political uncertainty—presenting an early indication of greater corporate confidence in spending decisions.

    According to the GBTA BTI Outlook - United States 2012 Q4, a report from the Global Business Travel Association (GBTA) sponsored by Visa Inc., U.S. business travel spending is expected to rise 4.6 percent in 2013 to US$266.7 billion, on a slight -1.1 percent decline in trip volume to 431.8 million person-trips for the year. The key factors in 2013 business travel spending growth are projected to be:

    • Increasing international outbound travel spending—projected to rise 5.9 percent
    • Increasing group travel spending—projected to rise 5.2 percent
    • Very modest price inflation—indicating that companies will be spending more real dollars on business trips.

    Spending growth in 2013 should begin modestly, at 2.0 percent in Q1 and 2.9 percent in Q2, and then pick up the pace with rates of 6.4 percent in Q3 and 7.2 percent in Q4. 

    “Even with an agreement to avert the fiscal cliff in the near-term, there are still many issues that need to be addressed; however, companies should now have somewhat greater confidence in their spending decisions,” said Michael W. McCormick, GBTA executive director and COO. “While companies will approach the first half of the year with some caution, pent-up demand to get back on the road should hopefully fuel accelerating growth in business travel spending through the end of 2013.”

    At the close of 2012, annual U.S. business travel spending is estimated by GBTA to have grown 1.6 percent to $254.9 billion, on a -1.9 percent decline in trip volume to 436.5 million person-trips. The spending increase was mainly due to rising travel rates. 

    This increase in spending for 2012 was also a downgrade from GBTA’s previous forecast of 2.6 percent last quarter, reflecting the ongoing uncertainty of the fiscal cliff debate and the economic impact of Hurricane Sandy.

    International Travel to Strengthen

    Previously a strong driver of overall business travel spending growth, international outbound business travel stumbled badly in 2012, growing just 0.7% as challenges in the Eurozone impacted trade and business confidence, causing a ripple effect that reached the shores of the U.S. and Asia.

    Although the Eurozone remains troubled, increasing industrial production and retail sales in China signal an improving economy for 2013. Among other factors, a stronger China will improve U.S. export growth and help act as an engine for international outbound business travel. As a result, GBTA expects to see a 5.9 percent rise in international outbound spending for the year.

    Group Travel to Rebound

    Group travel had a very challenging 2012, with spend rising just 1.3 percent for the year. This year should bring a welcome turnaround to the group travel market. GBTA forecasts that group travel spending will rebound nicely, with 5.2 percent growth for the year as the broader economy recovers. 

    “The projections that we see for both international and group travel are encouraging,” McCormick said. “Businesses will be looking to capitalize on growth opportunities abroad and spend more on in-person meetings and events as well. By nature, meetings are longer-lead investments that require greater confidence in the future.”

    Download our latest Business Barometer to learn more about current industry trends and predictions.

    (Story materials from GBTA.)




  • Posted by Jason Hensel at
    12:00AM 01/14/2013 1 Comments

    IMEX America 2012 Generates $3.3 Billion of Business

    Analysis of business conducted by buyers at the second edition of IMEX America at the Sands Expo in Las Vegas last October reveals that buyers placed—or expect to place—US$3.3 billion of business as a result of attending the award-winning trade show. The figure is a 17.5 percent increase on the $2.8 billion achieved at and during the months after the debut show in October 2011.

    More than 1,000 hosted buyers and buyer attendees gave their feedback in the show’s exit survey which, according to IMEX Group Chairman, Ray Bloom, is “an exceptional response sample.” The post show surveys are used extensively by the IMEX Group to generate ideas and suggestions for refining IMEX America year-over-year and the high response rate reflects the enthusiasm for the show from the buyers.

    The post-show survey asked buyers a series of questions about their aims, objectives and behavior at IMEX America, including “what is the estimated value of orders you placed at the show and the estimated value of orders you expect to place as a result of the show?”—a question which produced the $3.3 billion value.

    “This is a firm endorsement of the high quality of buyers we attracted this year and proof, if any were needed, that the show delivers real business value and produces positive results for many months afterwards,” Bloom said.

    The post-show survey also revealed several other statistics about buyer behavior at the trade show. The introduction of a new, personalized hosted buyer email inbox on the IMEX website was widely praised for helping buyers to manage their communications with exhibitors. The new approach generated a single email every day to each buyer that alerted them to their new appointment requests. Of the 38,000 individual appointments made by buyers, 20 percent were made as a result of the improved email inbox. This new practice will now be rolled out to all buyers attending IMEX in Frankfurt in May.

    “I’m very impressed with IMEX’s focus on digital and what they’re doing to allow us as hosted buyers…to communicate on the mobile devices, on the Web before the show, during the show and, of course, way after the show," said hosted buyer Bryan Bruce of HPN Global. "Really, for me, the difference-maker has been the digital component of this show. It’s been very impressive.”

    It’s clear from this data that IMEX America is delivering on its promise of providing an active, high-quality global marketplace in which the meetings, events and incentive travel industry in North America can meet and do business, Bloom says. 

    "In the context of on-going economic challenges in many parts of the world, these figures are welcome and positive news all round," Bloom said. "The data also shows that the efforts we’ve made to perfect business interactions, such as the single email inbox and various other online appointment tools, are widely appreciated. They clearly provide added-value and true business efficiency at a time when buyers and suppliers want the process of qualifying each other and then doing business together to be as fast and seamless as possible.”




  • Posted by Jason Hensel at
    12:00AM 09/24/2012 2 Comments

    A Consensus-Building Approach Empowers Women in Meetings

    New experiments in group decision making show that having a seat at the table is very different than having a voice.

    Scholars at Brigham Young University (BYU) and Princeton examined whether women speak less than men when a group collaborates to solve a problem. In most groups that they studied, the time that women spoke was significantly less than their proportional representation – amounting to less than 75 percent of the time that men spoke.

    “Women have something unique and important to add to the group, and that’s being lost at least under some circumstances,” said Chris Karpowitz, the lead study author and a political scientist at BYU.

    There is an exception to this rule of gender participation, however. The time inequality disappeared when researchers instructed participants to decide by a unanimous vote instead of majority rule.

    Results showed that the consensus-building approach was particularly empowering for women who were outnumbered by men in their group. Study co-author Tali Mendelberg of Princeton says these findings apply to many different settings.

    “In school boards, governing boards of organizations and firms, and legislative committees, women are often a minority of members and the group uses majority rule to make its decisions,” Mendelberg said. “These settings will produce a dramatic inequality in women’s floor time and in many other ways. Women are less likely to be viewed and to view themselves as influential in the group and to feel that their ‘voice is heard.’”

    For their experiments, Karpowitz and Mendelberg recruited people to be part of a group and discuss the best way to distribute money they earned together from a hypothetical task. In all, the researchers observed 94 groups of at least five people.

    On average, groups deliberated for 25 minutes before settling the matter. Participants voted by secret ballot, but half of the groups followed majority rule while the other half decided only with a unanimous vote.

    Notably, the groups arrived at different decisions depending on women’s participation – swinging the group’s stance on the level of generosity given to the lowest member of the group.

    “When women participated more, they brought unique and helpful perspectives to the issue under discussion,” Karpowitz said. “We’re not just losing the voice of someone who would say the same things as everybody else in the conversation.”

    The new study is published in American Political Science Review.

    (Story materials from Brigham Young University.)




  • Posted by Jason Hensel at
    12:00AM 05/18/2012 7 Comments

    Our Industry's Own Smoke Monster

    There are some new developments about the attack on our industry due to the GSA fallout since our last update (e.g., the Executive Order from the President). While there have been some positive steps led by ASAE, the way many people have not reacted reminds me of a famous social psychology study conducted in the 1960s about individuals responding better to a crisis than groups in the same situation. In the study, Columbia University students sat in a room filling out a survey. Some students were left alone, while others were in rooms with two other students. As they filled out the survey, smoke poured into the room through a vent. It continued to flow into the room until there was a haze. 

    The resulting actions were quite amazing. Of the students sitting alone, 75 percent of them got up and notified someone about the smoke. However, of the three-student groups, a meager 38 percent of them reported the smoke. They sat there, breathing in smoke, each looking to the other to do something. 

    For the meeting industry, that smoke pouring into the room is proposed U.S. government legislation that will limit government spending on and participation in conferences. These proposals are due to the GSA fallout. Last week, ASAE and other industry organizations delivered a letter to Congress with 2,100 signatures on it asking the government to reconsider these proposals introduced in the House and Senate. 

    Think about that. Out of an industry of tens of thousands of meeting professionals, only 2,100 people signed the letter. That's unacceptable if we want our industry to survive (i.e., One Industry. One Voice.). 

    We've offered several ways you can get involved. However, information can only go so far without action. It's imperative that you do something, because behavior is very contagious. Either you sit there and let the smoke in or you get up and let someone know about it. Either way, this industry's life is in your hands. 




  • Posted by Jason Hensel at
    12:00AM 05/14/2012 0 Comments

    U.S. National Travel and Tourism Strategy Released

    The U.S. Travel Association is commending President Barack Obama’s National Travel and Tourism Strategy, which sets a goal of welcoming 100 million international visitors annually by 2021.

    "This is a major victory for the travel community, who have demanded more from Washington in recent years and been rewarded with the respect we deserve," said Candice Knezevic, director of grassroots and industry relations at the U.S. Travel Association. "It is a team effort and affirms what can be accomplished when we speak as an industry with a clear message and many voices."

    There are three ways you can take action:

    • Use industry talking points to issue a press release commending the administration.
    • Spread the message through your social media channels. You can follow what is being said on Twitter (@ustravel) and Facebook.
    • Cast your vote for Travel. Text the word “Travel” to 877877 or sign up at www.votetravel.org

    The national strategy includes:

    Expanding the government’s promotional efforts to market the United States as a destination

    This will include greater visibility of travel and tourism by senior officials, using technology and data resources more effectively, and coordinating with Brand USA to promote international travel to the U.S.

    Enabling and enhancing greater facilitation of travel to and within the U.S.

    This includes taking action to expand the Visa Waiver Program, improving visa processing, expanding the trusted traveler program and improving screening processes at airports and using grants to improve transportation infrastructure.

    "What matters most is not what’s spelled out in this document, it’s what industry and government will do together to put the strategy into action," Knezevic said. "We will continue to do our part by working hand-in-hand with you to restore the U.S. as the world’s No. 1 travel destination."




  1. 1
  2. 2
  3. 3
  4. 4
  5. 5
  6. 6
  7. 7
  8. 8
  9. 9
  10. Next Page