I asked several industry professionals this month what innovation they have introduced to positively affected the way their companies do business. Here are a couple of responses. Find more answers in September's issue of One+.
“I taught my sales team to know their products better than anyone else, ask great questions, listen to answers and always create solutions. The most important lesson I needed to get across to each one of them was to build solid customer relationships and keep their reputations above reproach.” —Rick Hud, U.S. Midwest-based national sales manager for the San Francisco CVB
“I’m really working to update communications between my clients and myself. Some of them prefer high-tech, high-touch. And some of them prefer for me to be ‘smiling and dialing,’ and I’m happy to accommodate. There are a lot of options out there.” —David Law, new national accounts director for the Arlington CVB