(Students from Central Michigan University's MPI group are currently working on a cruise line to get a behind the scenes look at the special events and hospitality industry on the high seas. They'll be writing blog entries about their experiences, and we'll be posting them here for your enjoyment. Previous entries: Part 1 and Part 2.)
We are currently sitting at dinner on our third night of the cruise. It is interesting to see how each evening the servers cater to the needs of the guest depending on the location of the table and amount of people present each meal.
Every employee I have encountered has been very passionate about his or her job and is incredibly satisfied to excel beyond the desires of every guest. What we all can gain from this in our field of study is learning how to provide effective customer service in our industry, whether it is in event management, hospitality or tourism.
—Garret Komatz