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  • Posted by Jason Hensel at
    12:00AM 04/30/2013 0 Comments

    Tips on How to be More Influential

    Not long after the April issue of One+ that featured nine influential meeting professionals shaping the industry arrived in mailboxes, TIME magazine released its annual “100 Most Influential People in the World” list. Surely, we influenced TIME, right?

    All kidding aside, the topic of influence is a hot one. It’s no stretch to imagine that individuals want to feel important. And often, you may not feel influential, but rather that you’re the one being influenced. While that’s a valid feeling, it might not be true, unless you’re a hermit holed up in a cave away from human contact. Just being alive influences nature…but I digress.

    Let’s focus, then, on how you can feel more influential. 

    Author Jeff Goins suggests a simple way to influence people.

    “Anyone can be a leader—sounds easy, right?” he said. “Well, it’s not. Because most people aren’t willing to do the one thing to grow their influence. So what do the world’s best leaders know that the rest of us don’t? And how do you become an influencer without feeling like a sleazy salesman?”

    According to Goins, the answer is simple: Just ask them.

    “There are leaders out there, waiting for you to connect with those who are bold enough to ask,” Goins said. “We humans have a bad habit of talking ourselves out of greatness. We doubt ourselves, thinking we don’t have what it takes. We give in to fear and sabotage ourselves before we even begin. We are our own worst enemy.”

    Goins’ best recommendation is that you don’t think of influence as getting someone to do something for you. Instead, help people. 

    “I slay the dragon of insecurity and make bold, but humble, asks,” he said. “I invite someone to breakfast or coffee. I ask for a few minutes to chat on the phone. I listen, smile and thank them.”

    Helping people falls into the “liking” category of Robert Cialdini’s “Six Principles of Influence” research. Through several studies, Cialdini showed that there are six ways people can influence others:

    • Reciprocity—return favors, treat others as they treat you
    • Commitment and Consistency—we desire to be consistent
    • Social Proof—we are influenced by those similar to ourselves
    • Liking—we are influenced by people we like and respect
    • Authority—we are influenced by those in positions of power
    • Scarcity—we are influenced by limited availability

    There are other ways you can become influential, depending on how many people you choose to work with. 

    “You could work with one other person, maximizing your influence and effectiveness for that one person,” said author and meeting professional Adrian Segar. “In one-to-one work, you can adjust the amount of detail and depth, level of sophistication, optimum environment and speed at which you interact to create the best possible circumstances for appropriate learning and problem solving.”

    Segar suggests you could also work with a group of people.

    “A small group can be a marvelous place for people to learn, with your contribution immediately available to all and easy access to clarification and further learning through feedback, questions and sparked conversations,” he said. “Perhaps your words of wisdom are more relevant to some in the group than others, but what you say is reaching a wider audience.”

    These two scenarios raise a good question: Do you want a deep influence or a wide influence?

    “Getting the balance right between depth and breadth is a personal choice—there is no one right answer,” Segar said. “Your optimum balance between depth and breadth may change over time. So evaluate it regularly as part of your regular work life review.”

    Influence, then, is not so much a skill as it is a mindset. Becoming more mindful of your thoughts, actions and outcomes will lead you to a greater understanding of yourself, which is the greatest influence you can offer the world. 




  • Posted by Michael Pinchera at
    12:00AM 05/07/2012 0 Comments

    What Are You Spreading?

    Nicholas Christakis, bestselling author and closing general session speaker for MPI’s 2012 World Education Congress (July 28-31 in St. Louis) helped to revitalized interest in social research behind social networks. It’s not just germs and ideas that spread, Christakis maintains that violence, money, seatbelt use, kindness, joy, sadness, unhealthy eating, loneliness and smoking are all contagious.

    “We were very surprised at the extent to which a lot of non-obvious factors do actually spread in networks,” Christakis says. “Our findings regarding obesity and the extent to which your weight may depends upon the weight of people who are strangers to you—your friends’ friends or friends’ friends’ friends—this was surprising to us.”

    Christakis likens human networks to ant colonies, where members work collectively toward a common goal. The same could be said of human networks at a high level: They aim to spread wellbeing among their members, but they end up spreading lots of other things, too.

    “When I’m kind to you, this kindness ripples in a kind of pay-it-forward way, and the benefits to the group are much greater even than the benefits that accrue just from my kindness to you. So the network kind of magnifies my contribution,” he says. “Now it also magnifies evil, so there’s a complex balance that’s taken place over the eons, whereby we have come to have the kind of network that’s really optimized, over all, for the propagation of desirable properties.”

    So, event pro, as a connector of people, what behaviors, attitudes and thoughts are you helping to perpetuate? (Check out the One+ exploration into behavior placement as a way to spread good at your events.) Read more about Nicholas Christakis in the June One+ feature profile—and for face time, check out his session at this year’s WEC!

    Image (CC) jurvetson




  • Posted by Jason Hensel at
    12:00AM 04/26/2012 1 Comments

    Online Influence and You

    Wired's May issue features an interesting story about Klout, a service that measures online influence. It's a great read, and what caught my eye—and what you may find interesting—is the story about the Palms Casino Resort in Las Vegas.

    "At the Palms Casino Resort in Las Vegas last summer, clerks surreptitiously looked up guests’ Klout scores as they checked in," Seth Stevenson wrote. "Some high scorers received instant room upgrades, sometimes without even being told why. According to Greg Cannon, the Palms’ former director of ecommerce, the initiative stirred up tremendous online buzz. He says that before its Klout experiment, the Palms had only the 17th-largest social-networking following among Las Vegas-based hotel-casinos. Afterward, it jumped up to third on Facebook and has one of the highest Klout scores among its peers."

    Stevenson writes that Matt Thomson, Klout's VP of platform, says major companies and brands are seeking how to best utilize Klout scores.

    "Soon, he [Thomson] predicts, people with formidable Klout will board planes earlier, get free access to VIP airport lounges, stay in better hotel rooms, and receive deep discounts from retail stores and flash-sale outlets," Stevenson wrote. "'We say to brands that these are the people they should pay attention to most,' Thomson says. 'How they want to do it is up to them.'"

    Now, I embrace technology. I'm an early adopter. I have a Klout score, etc., etc., so I guess I'd qualify for these types of perks. But what about those who don't tweet, who don't work on a computer all day, who may be working blue collar jobs? It's like when people talk about the meeting industry and only talk about lavish parts of it, while forgetting about the taxi drivers, the maids, the cooks preparing 350 deviled eggs for an event. 

    Just because someone's influence can't be measured with an algorithmic score doesn't mean that person is not influential. It's maddening how much we put data on a pedestal, when it's only one part of the story.  

    I know a lot of people want to feel important in life, and attaching a number to your personality is an easy way to identify that importance. It's times like this, though, that I'm reminded of the writer Maya Angelou's much quoted words: “People may not remember exactly what you did, or what you said, but they will always remember how you made them feel.” 

    What do you think of rewarding people based on social media use? Is this something you do regularly in your business? Have you received perks based on an algorithmic score? Please let us know in the comments. 




  • Posted by Michael Pinchera at
    12:00AM 02/23/2011 0 Comments

    Influence Agents

    The nail that sticks up gets hammered down.

    Or so goes the Japanese saying...

    While the truth of this phrase varies from one organization to another, all companies have at least a few executives that can avoid the hammer, according to author Perry Buffett in "Using Influence to Get Things Done" from the latest issue of strategy+business. And the influence of these executives far exceeds their job titles--when they address potentially controversial subjects, their colleagues and bosses pay attention.

    "These executives get things done, whereas others, often with more formal authority and power, command, cajole, and threaten to no avail."

    Beyond simply getting things done, Buffett asserts that employees of such executives reap the benefits, too.

    "Big problems are solved, executive decision making is enhanced, and the organization is flattened somewhat, making it more flexible and less rigidly tied to a top-down, command-and-control environment."

    OK, so the important piece. Not everyone is or is capable of being such a proactive, influential executive, but others (even non-executives) can still strive for innovative excellence in working with the C-suite. s+b provides five factors for using influence (including what-not-to-do warnings), one of which is highlighted below.

    "Leave your personal agenda at the door."

    Fail to follow this significant piece of advice at this risk of your career:

    "Although the ability of executives to influence others often enhances their careers, self-aggrandizement isn't their primary motivation. Some executives forget this fundamental truth. They become Machiavellian, playing politics in order to build their power base, or in the flush of success, they become drunk with power. They forget that personal success is a by-product of serving their companies well. With few exceptions, these executives lose credibility with their peers. Their motives are questioned and they eventually cannot muster the support on which their influential competence depends."