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  • Posted by Jason Hensel at
    12:00AM 02/22/2011 0 Comments

    Fake Smiles Worsen Moods

    Most of us can tell when someone is faking it. And not only does it make us feel bad, it's making the faker feel even worse.

    A new study led by a Michigan State University (MSU) business scholar suggests customer-service workers who fake smile throughout the day worsen their mood and withdraw from work, affecting productivity. But workers who smile as a result of cultivating positive thoughts improve their mood and withdraw less.

    “Employers may think that simply getting their employees to smile is good for the organization, but that’s not necessarily the case,” said Brent Scott, assistant professor of management. “Smiling for the sake of smiling can lead to emotional exhaustion and withdrawal, and that’s bad for the organization.”

    For the study, which appears in the February issue of the Academy of Management Journal, Scott and former MSU doctoral student Christopher Barnes studied a group of city bus drivers during a two-week period. They examined the effects of surface acting, or fake smiling, and deep acting, or cultivating positive emotions by recalling pleasant memories or thinking about the current situation in a more favorable way.

    The study is one of the first of its kind to examine emotional displays over a period of time while also delving into gender differences, with the results stronger for the women bus drivers, Scott says.

    “Women were harmed more by surface acting, meaning their mood worsened even more than the men and they withdrew more from work,” Scott said. “But they were helped more by deep acting, meaning their mood improved more and they withdrew less.”

    While the study didn’t explore the reasons behind these differences, Scott says previous research suggests women are both expected to and do show greater emotional intensity and positive emotional expressiveness than men. Thus, faking a smile while still feeling negative emotion conflicts with this cultural norm and may cause even more harmful feelings in women, while changing internal feelings by deep acting would gel with the norm and may improve mood even more.

    But while deep acting seemed to improve mood in the short-term, Scott says that finding comes with a caveat.

    “There have been some suggestions that if you do this over a long period that you start to feel inauthentic,” he said. “Yes, you’re trying to cultivate positive emotions, but at the end of the day you may not feel like yourself anymore.”

    (Story materials provided by Michigan State University.)




  • Posted by Jason Hensel at
    12:00AM 02/03/2011 0 Comments

    Meetings Spur Economic Growth

    A new study by a Michigan State University (MSU) sociologist professor shows a great value of meetings: economic development.

    Conventional wisdom holds that job growth attracts people to urban areas. But according to a study in the Journal of Urban Affairs, MSU’s Zachary Neal found the opposite to be true. Bringing the people in first—specifically, airline passengers traveling on business—leads to a fairly significant increase in jobs, he says.

    “The findings indicate that people come first, then the jobs,” Neal said. “It’s just the opposite of an ‘If you build it, they will come’ sort of an approach.”

    For the study, Neal examined the number of business air-travel passengers in major U.S. cities during a 15-year period (1993-2008). Business passengers destined for a city and not just passing through are a key to job growth, he says.

    Attracting business travelers to the host city for meetings and other business activities by offering an easily accessible airport and other amenities such as hotels and conference centers is one of the best ways to create new jobs, he says. These business travelers bring with them new ideas and potential investment, which creates a positive climate for innovation and job growth. In the study, Neal analyzed all permanent non-farm jobs.

    Neal says the finding does not contradict more direct job-creation strategies, including the construction of office and retail spaces, which can often lead to new jobs in the area. He noted that such approaches are unlikely to attract business travelers and others to the area. Thus, the study clarifies the relationship between the two main ways cities can grow: by attracting new people and by attracting new jobs. Attracting new people to a city leads to job growth, but job growth does not attract new people, he says.

    According to the study, municipalities with the greatest potential to convert business passengers into new jobs were largely “sunbelt” cities such as Phoenix, Miami, Dallas, Houston and Riverside, Calif. Those with the least potential were mostly East Coast or Midwestern cities such as Boston, Pittsburgh and Detroit.

    Neal added that business airline traffic is far more important for a city’s economic vitality than population size—a finding he established in an earlier study and reaffirmed with the current research.

    “One might expect to see a bump up in jobs first, and then a year or two later an increase in business passenger traffic,” Neal said. “But we saw just the opposite. There was a bump up in business traffic, and then about a year later, a bump up in jobs. The business passengers were coming before the jobs did, rather than after.”

    (Story materials provided by the University of Michigan.)