The Convention Centre Dublin (The CCD) has secured accreditation in International Organization of Standardization (ISO) 9001 - Quality Management System and ISO 14001 - Environmental Management System. The implementation of these ISO standards throughout The CCD will help to maintain delivery efficiencies and ensure continual improvement. To retain ISO certification, The CCD will be audited on a regular basis.
“Since the construction phase, we have been extremely focused on creating and operating a sustainable and efficient business,” said Nick Waight, CEO of The CCD. “Our ISO accreditation solidifies our commitment to this long-term strategy, and we are delighted that we managed to achieve certification just 14 months after opening. This is only the beginning of our ISO journey, and we’ll keep reviewing our systems to ensure they are operating at optimum efficiencies, which should help us to achieve our goal to be the best conference center in Europe by 2014.”
The accreditation was awarded by Certification Europe, which is governed by the Irish National Accreditation Board. As part of the external audit process for ISO 9001, The CCD was recognized and commended for its commitment to customer satisfaction, its customer-based approach and innovative thinking. The CCD’s strong focus on training and implementing effective policies and procedures right across its ‘Clann CCD’ team has resulted in a customer satisfaction rating of more than 90 percent.
As the world’s first carbon neutral convention center, The CCD is committed to long-term sustainability. The CCD’s environmental credentials have helped to secure several green events with like-minded organizations, such as Globe Forum, Repak and Plan Expo Green. Its objective of reducing landfill has led to a recycle rate in excess of 70 percent per month in 2011. In October, The CCD received an “Energy Efficiency Leader Award” from Trane, a global provider of indoor comfort systems and services and a brand of Ingersoll Rand. The award recognized its efforts to optimize building performance and sustainability, such as its sustainable thermal ice-storage system, which is reducing building cooling costs by an estimated 17 percent.