• Every Voice is Important

    There's an interesting article in the June issue of Inc. about a company that runs itself democratically. 

    "Namasté Solar is an employee-owned cooperative in which more than 70 percent of workers hold stock and thus can vote," Leigh Buchanan wrote. "'A 22-year-old recent college grad who is an apprentice installing solar panels on rooftops has the same vote as I have,' says [CEO Blake] Jones. 'I regularly don't get my way.'"

    I love it. It's this kind of humility and forward thinking that will revitalize the economy and worker mentality. Too many workers are just flat burned out on the ways things have always been—most notably a hierarchical job structure. When you give employees a true say in how a company is operated, you find that workers are more passionate about their jobs, which leads to increased productivity.  

    "[Jones] argues that the company is, in fact, extremely efficient, because by the time a decision is made, employees are lined up behind it," Buchanan wrote. "'It takes our ship longer to change direction, but once we do pick a direction, everyone is rowing with full fervor, and we reach full speed more quickly,' says Jones. 'Even if people are in the dissent, they feel like their voice was heard.'

    And that's what really matters—having your voice heard. When you're working as a team, every voice is important, no matter what your job title.

    "As for the constant hits to his own authority, Jones doesn't care," Buchanan wrote. "'I'd rather people look at me as a peer or a fellow business owner than a boss,' he says. 'Something I've heard from other CEOs is that they feel very lonely at the top. I don't.'"

    I think this kind of management style is great. What do you think? Have you tried it? What works, what doesn't?

  • No More Dead-weight Customers

    A new article on Inc. details six tips for keeping up with a fast-moving company. Here's an excerpt from their entry called "Drop Dead Customer Weight."

    If your company is growing, it provides your businesss with a unique advantage: you can finally say goodbye to your worst customers. Every business has them; they're the ones who needle and cajole you into a cheaper product or getting more for their money. More often than not, these are the types of customers you can afford to lose, especially if your company is growing.

    Janine Popick, founder and CEO of Vertical-Response, a San Francisco company that provides e-mail marketing services, did just that. In Vertical-Response's early days, Popick rarely turned down a customer's request. After devoting nearly all of her company's manpower to one client, Popick had enough, and cut the customer loose to let the business move on. "It was a tough pill to swallow, because they were one of our top five customers," she says. "But I approached them and said, 'Look, guys, we can't keep maintaining this and ignoring our other customers.'"
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