• Case for Ignoring E-mails

    Is the demand of e-mail getting uncomfortable? Would you ever consider willfully ignoring some e-mail because of this growing demand? How about setting an auto-reply such as the following?

    Due to the volume of email I receive, I no longer personally review every message. If you are interested in learning more about why I have decided to set limits on my email time, you can read this [link to this blog post or one you draft yourself]. If you do not receive a further reply within 72 hours, please assume that I have had to focus on other professional or personal priorities at this time. Thank you in advance for your understanding.

    That's just what Alexandra Samuel has done (see her HBR post about the rationale).

    A stunning practice for sure...take a look at the comments!

    One takes on vacation out-of-office auto-replies: "Sorry, but I'm on vacation until xx/xx/xxxx. When I get back, I'll delete all the flood of email that arrived while I was gone, so if this note is important, please send it to me again after that date. Thanks..."

    To this, Samuel responded that the "I'm out of the office but will read your e-mail when I return" auto-reply is actually "the undoing of the psychological benefits of a vacation!"

    Of course, there's also the perception, if you don't respond to an e-mail, that the communication (or dare say, even the relationship) is not of interest or of little value to you. While that may be the case sometimes, Samuel makes note that with e-mail, senders are pushing demands of communication onto the recipient. Send an e-mail and you're demanding the receiver spend some of his or her valuable time dealing with it. The problem is, e-mails are so easy to send that people are increasingly throwing tasks and to-dos around to others with little thought of the consequences upon the communications overload of the recipient.

    Certainly few PlusPoint readers will engage in such an extreme e-mail ignoring campaign (I'm guessing), but what do you think about the practice in general? Do you think it would help you?

  • Save that Meeting!

    A quick link from HBR blogs.

    It's always interesting to see what the business world is focusing on regarding meeting/event tips, management and best practices.

    Tips for saving a doomed meeting.

    1. Kill agreement before it rears its ugly head.

    2. Focus your emotions, get really excited, and challenge the group with a new emotional pitch.

    3. Use the authoritative arc to change the flow of the conversation.

  • Viral Criticism

    The Harvard Business Review has posted a podcast on the importance of defeating criticism before it can "go viral."

    If you liked the examples of such professional reputation management (from our Nov/Dec issue) as it relates to social media actions...specifically connected to the meeting and event industry, you'll dig this.

  • Zombies in the Office!

    Yes, I'm a fan of Max Brooks' books World War Z and The Zombie Survival Guide.

    Yes, I think it's outstanding that Mel Brooks' son is a leader in zombie fiction.

    Yes, I love watching the zombie meme spread.

    Accordingly, a smile crept across my face as I read the HBR headline, "The Zombie Workplace Survival Guide."

    Sure, it's not as tantalizing as AMC's new series The Walking Dead, but the post uses zombie keywords and offers some good tips for preventing the spread of dangerous workplace behaviors and situations.

    "In our own recent research, which includes dozens of interviews on innovation and intrapreneurship, we've noted how certain workplace practices can destroy employees' willingness to use their higher cognitive functions, like imagination and trust. Just as a virus Brooks calls "Solanum" turns people into zombies, the four contagions we describe below can create a zombie workplace — where creative people and good ideas disturbingly molder."

    The four contagions in quick order:

    • Imbalance between idea generation and managerial attention.
    • Leaving experimenters to their own devices.
    • Getting too far ahead of the curve.
    • Colleagues hear your ideas as noise.

    Read the complete blog post for tips on avoiding these deadly conditions!

  • Business Travel for Innovation

    Struggling to feed your innovation receptors while on the road?

    Scott Anthony's latest HBR blog, "3 Tricks to Help You Innovate While Traveling" presents some common sense tactics that many business travelers may not have really thought about: Immerse yourself in the local food, visit the real neighborhoods (the ones in which people live, not just the CBD in which your hotel is probably located) and, interestingly, check out local grocery stores.

    Anthony says: "It's hard to get the stimuli that can spur innovative thinking solely from your desk in a hotel while scarfing down room service; it's harder to understand what customers can't articulate without spending time with them. Make the time for new experiences. It will be worth the investment."

    You'll experience culture, novelty and, when you get home, maybe see your own world and challenges in a different light.

  • Biggest Mistake a Leader Can Make?

    At the recent Imagining the Future of Leadership Symposium in Cambridge, Mass., leaders of the Harvard Business School put forth their Top 10 list. What's on it? Personal arrogance, acting too fast and being certain, just to name a few. 

    This video features the leaders listed below explaining their contribution to the list.

    Bill George, Professor, Harvard Business School and former Chairman and Chief Executive Officer of Medtronic 

    Evan Wittenberg, Head of Global Leadership Development, Google, Inc. 

    Dr. Ellen Langer, Professor, Harvard University 

    Andrew Pettigrew, Professor, Sïad Business School, University of Oxford 

    Gianpiero Petriglieri, Affiliate Professor of Organizational Behavior, INSEAD 

    Carl Sloane, Professor Emeritus, Harvard Business School 

    Jonathan Doochin, Leadership Institute at Harvard College 

    Scott Snook, Associate Professor, Harvard Business School and retired Colonel, US Army Corps of Engineers 

    Daisy Wademan Dowling, Executive Director, Leadership Development at Morgan Stanley

  • Struggling w/ the C-suite

    So, you're struggling to get buy-in from the C-suite for some of your latest, greatest, most innovative meeting and event ideas?

    Of all the possible recommendations to best accomplish this, it initially feels alien to see advice such as: "...avoid situations in which you have to sell an innovative idea to your boss." Wait...what? 

    "You might succeed, but the outcome will depend on factors that have nothing to do with the merits of your idea (e.g. how you presented the idea and the mood of your boss)," says Roberto Verganti, author of Design-Driven Innovation.

    This advice isn't as cut and dry as it seems at first: "...if you're pursuing radical innovation, do not sell the idea. Sell the process." Yet, I remain curious--have you experienced greater success in selling your ideas or selling the path to the ideas?


  • So, You Want to Quit?

    You're not alone. Even with unemployment in the U.S. hovering around 10%, more workers are quitting their jobs than are getting fired...for the third consecutive month. And when you consider that the cost to replace an employee can excede 250% of their annual salary...well, you can see there's some nasty badness playing out in the work world sufficient for so many workers to just give up.

    While some of these workers are quitting without jobs waiting for them (the current employer just being too toxic an environment), others are surely moving on to better prospects: a company with better pay, benefits, work-life balance or greater honor and respect for employees.

    Note: 12% of "high-potential" employees are looking for jobs right now. How does your company plan on keeping them?

    The HBR blog that exposed most of this info goes on to provide some rather vanilla ways to maintain your top talent (personalize the position and the rewards). Think outside of this box, though. Start treating your invaluable employees better. Most are over-worked and have little incentive to stay--other than just being employed during such hard times. Your task: Make all of your valued employees feel truly valued, make sure they're as happy and successful as you can help them be and give them an offer they can't refuse.

    If you neglect to heed this timely warning then don't be surprised when you get a rear-view point-of-view of your best talent walking away--if not now then as soon as the job market picks up.

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